French & English Customer Support Team Leader

Smartrecruiters, Inc.; Barcelona; On-site; EUR 38,000 - 48,000; Full time

Benefits offered by this job

Relocation package

Career development

Comprehensive training

Vibrant Barcelona city

Job summary

UPS seeks a Customer Support Team Leader in Barcelona to manage and coach a French and English-speaking team, ensuring high-quality service and efficient operations.

The role requires strong leadership, clear communication, and the ability to adapt to a fast-paced environment. You will oversee performance, coordinate cross-department projects, and contribute to process improvements while working a 15:00–21:00 or similar shift in Barcelona.

Qualifications

• Management and leadership experience in a customer-focused environment.
• Strong communication and interpersonal skills to motivate and guide a team.
• Ability to analyze issues, make timely decisions, and resolve escalations.
• Comfort with MS Office tools and basic analytics.

Responsibilities

• Lead a team of customer support representatives in Barcelona.
• Coach, train, and develop staff to deliver exceptional service.
• Monitor KPIs and drive continuous improvement initiatives.
• Coordinate with other departments to optimize processes and resolve issues.
• Manage resource planning, shifts, and peak hours for service delivery.

Skills

Leadership

Customer service

Communication

Decision making

Flexibility

Education

Higher Vocational Training/University Degree

Tools

Excel

Outlook

Job description

UPS seeks a Customer Support Team Leader in Barcelona to manage and coach a French and English-speaking team, ensuring high-quality service and efficient operations.

The role requires strong leadership, clear communication, and the ability to adapt to a fast-paced environment. You will oversee performance, coordinate cross-department projects, and contribute to process improvements while working a 15:00–21:00 or similar shift in Barcelona.