Department Manager

Smartrecruiters, Inc.; Barcelona; Presencial; EUR 38 000 - 48 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Relocation package

Career development

Comprehensive training

Vibrant Barcelona city

Resumo da oferta

UPS seeks a Customer Support Team Leader in Barcelona to manage and coach a French and English-speaking team, ensuring high-quality service and efficient operations.

The role requires strong leadership, clear communication, and the ability to adapt to a fast-paced environment. You will oversee performance, coordinate cross-department projects, and contribute to process improvements while working a 15:00–21:00 or similar shift in Barcelona.

Qualificações

• Management and leadership experience in a customer-focused environment.
• Strong communication and interpersonal skills to motivate and guide a team.
• Ability to analyze issues, make timely decisions, and resolve escalations.
• Comfort with MS Office tools and basic analytics.

Responsabilidades

• Lead a team of customer support representatives in Barcelona.
• Coach, train, and develop staff to deliver exceptional service.
• Monitor KPIs and drive continuous improvement initiatives.
• Coordinate with other departments to optimize processes and resolve issues.
• Manage resource planning, shifts, and peak hours for service delivery.

Conhecimentos

Leadership

Customer service

Communication

Decision making

Flexibility

Formação académica

Higher Vocational Training/University Degree

Ferramentas

Excel

Outlook

Descrição da oferta de emprego

**Before you apply to a job, select your language preference from the options available at the top right of this page.**
Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow-people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description

Are you a good decision-maker? Are you good at managing people? Do you have concerns? Do you enjoy challenges and working in a dynamic and stimulating work environment, with new challenges to solve every day? Then this job is for you!
We're looking for a new Team Leader to fill a vacant position in Barcelona. This isn't a job for just anyone; we're looking for someone special. we're looking for YOU!

What do you do in a day?

+ Management of the staff under your supervision. Coaching and training the team.
+ Identification and development of potential talents for the company.
+ Focus on excellence in customer service.
+ Daily monitoring of key performance indicators (KPIs) and continuous improvement initiatives.
+ Meetings with service providers (OSPs) when necessary to ensure proper customer service monitoring.
+ Coordination of project management projects. Communication with other departments for project execution (BaSE, IE, etc.).
+ Coordination of center and service audits. Follow-up on issues found.
+ Resource planning, holiday planning, peak hours, aircraft adjustments and execution.
+ Support with operational functions when necessary.

What do we offer?

+ Competitive salary + health insurance
+ Ongoing training
+ Varied work with opportunities for growth.

What should you be able to do?

+ Higher Vocational Training or a University Degree (completed or in progress) is essential.
+ Knowledge of the English language will be value.
+ Curiosity, eager to learn new areas of the business and develop service knowledge.
+ Strong leadership qualities and quick decision-making.
+ Strong communication skills.
+ A decisive leader capable of handling unexpected situations.
+ You are flexible and analytical; you enjoy solving problems and making decisions.
+ Knowledge of MS Office systems: Excel, Outlook - User level.
+ Flexibility is important within our organization, including for this position. Hours: 3:00 - 9:00.

How We Recruit

At UPS, equal opportunity, fair treatment, and an inclusive work environment are of utmost importance. We are committed to a policy of fair treatment of people, selection, training, promotion, and compensation based on merit, experience, and other job-related criteria. We do not discriminate against any applicant on the basis of age, race, religion, sex, disability, sexual orientation, or gender identity.

A Little About Our Business

Founded in 1907 as a courier company in the United States, UPS has grown into a global company with one of the world's most recognized and admired brands. We have become the world's largest package delivery company and a leading global provider of specialized transportation and logistics services. Every day, we manage the flow of goods, funds, and information in more than 200 countries and territories around the world.

Employee Type

Permanent
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

French Customer Support Team Leader, Barcelona, Spain

Customer Support Team Leader - Fluent in French (C2) and English (B2) - wanted in Barcelona.

Are you proficient in French and English with a passion for leadership? Join our team in Barcelona as a Customer Support Team Leader and lead our dynamic team to success!

Role Description

As a Customer Support Team Leader, you will oversee a team of customer support representatives, ensuring the delivery of exceptional service to our French and English-speaking customers. Based in Barcelona, you will be responsible for managing team performance, providing coaching and support, and resolving escalated customer issues. Your role will involve coordinating with other departments to optimize processes and enhance the customer experience.

Requirements

Proficiency in French at C2 level and proficiency in English at B2 level, both written and verbal, is essential.

Proven experience in a leadership role within a customer support environment. Strong communication and interpersonal skills, with the ability to motivate and inspire team members.

Excellent problem-solving abilities and a customer-focused mindset.

Flexibility to work in a fast-paced environment and adapt to changing priorities.

What We Offer

Competitive salary with an attractive relocation package.

Opportunity to work in the vibrant city of Barcelona, known for its culture, cuisine, and beautiful beaches.

Career development and growth opportunities within a supportive and collaborative environment.

Comprehensive training provided to enhance your leadership skills and industry knowledge.

We want to hear from you!
Apply now and become a key part of our customer support team in Barcelona!