French Customer Advisor - Barcelona, Spain

Cross Border Talents; España; Presencial; EUR 16.000 - 22.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Full relocation package

Salary: 19,220 € gross/year

Continuous training and development

Descripción de la vacante

Cross Border Talents is seeking a Technical Support Expert to assist users of a world-leading technology services company. You will interact with customers via email, phone, and chat, analyze user accounts and prior interactions to propose solutions, and troubleshoot software, hardware, and logistics questions.

The role is full-time with a 39-hour week, including a relocation package and opportunities for continuous training within a dynamic team of professionals.

Formación

• Native level French and English (C1).
• Experience in customer-facing roles (B2B or B2C).
• Experience working in a metric and target focused environment. (implied)

Responsabilidades

• Interact with users via email, phone, and chat.
• Analyze and evaluate users’ account setups and previous interactions to recommend solutions.
• Troubleshoot technical questions including software, hardware, and logistic questions.
• Escalate complex issues and provide context to the reason for the escalation.

Conocimientos

French (native)

English (C1)

Customer facing

Multi-channel support

Problem solving

Attention to detail

Communication skills

Descripción del empleo

We are recruiting tech savvy experts to support the users of a world leader company in in technology services.

Tech-savviness is a requirement and we have learned from experience that the most successful experts are those that love the internet and are comfortable researching topics online.

As a Technical Support Expert your responsibilities will be:

• Interact with users via email, phone, and chat
• Analyze and evaluate users’ specific account setups and previous interactions to recommend solutions
• Troubleshoot technical questions including software, hardware, and logistic questions
• Escalate complex issues and provide context to the reason for the escalation

Requirements

To be successful in this role you need:

• Native level of French and C1 level of English
• Previous customer facing experience (B2B or B2C)
• Prior experience in multi-channel customer support
• Experience working within a metric and target focused work environment
• Excellent listening and communication skills, written and verbal
• Demonstrated ability to work through complex technical problems
• Strong attention to detail

Benefits

What do we offer:

• Full-time (39 hours/week) from 08.00 until 22.00, from Monday to Sunday

• Relocation Package:

  • Flight/Train tickets
  • 600€ after 1 month in the company
  • PCR test cost compensation

• Salary: 19.220,00€ gross/year

• Continuous training and development program

• Employment with the world’s largest provider of contact center services

• Excellent work environment, great colleagues, social arrangements and personal development

• Dynamic business casual environment with colleagues of all ages gathered in a highly-motivated team