B2B Customer Support Advisor - (French speaking) - Onsite - BM01

Concentrix; Bellprat; Presencial; EUR 23.000 - 26.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Full paid training

Bring-a-friend bonus

Barcelona office

Descripción de la vacante

Concentrix is seeking a B2B Customer Support Advisor to join our Barcelona office. The role focuses on delivering high-quality customer support for business clients, ensuring SLA adherence and promoting a positive customer experience.

Ideal candidates should be native in French with advanced English, have prior experience in similar roles, and possess basic sales skills including upselling and cross-selling. Strong IT proficiency (Windows/MS Office) and team-oriented attitude are essential.

Formación

• Previous experience in a similar position and industry.
• Basic sales skills, upselling and cross-selling.
• Good disposition to work in a customer service environment.
• Working knowledge of IT platform, equipment and applications (Windows/MS Office).

Responsabilidades

• Respond to customer requests and provide necessary advice, ensuring satisfaction and SLA compliance.
• Escalate potential service issues.
• Follow project processes and procedures.
• Provide cover for other Agents in their absence within the team or across teams.
• Liaise with Supervisors/Mentors on projects as requested.
• Handle administrative duties (holiday, sickness, overtime) timely and accurately.
• Attend regular team meetings.
• Take on additional tasks to maintain service performance, quality and customer satisfaction.

Conocimientos

French (native)

Advanced English

Windows/MS Office

Customer service mindset

Descripción del empleo

Experience the power of a game-changing career

Want to be part of an innovative and growing team? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

If you’re looking to grow and be inspired, as a B2B Customer Support Advisor you will be part of our team of game-changers who are powering the brands of the future.

Career growth and personal development

This is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed.

What you will do in this role

In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet.

As a B2B Customer Support Advisor on our team, you will:

• Respond appropriately tocustomers’requests andprovideall the necessary advice guaranteeing satisfaction and ensuring contractual SLA is maintained
• Escalate potential service issues
• To follow all the processes and procedures of the project
• Provide cover for other Agents in their absence, either within the same team or across teams
• Liaise with Supervisors/ Mentors on specific projectswhererequested
• To understand andcomply withadministrative duties including holiday,sicknessand overtime forms ina timelyandaccuratemanner
• To attend regular Team Meetings
• To work onadditionaltasks required by Supervisor or Mentor connected to keeping up the service performance,qualityand customer satisfaction

We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.

Concentrix is a great match if you:

• Are native in French plus advanced English
• Previousexperience in a similar position and industry
• Basic sales skills, upselling and cross-selling
• Good disposition to work in a customer service environment
• Working knowledge of IT Platform, equipment, and applications: Windows/MS Office

Personal abilities

• Very goodcommunication, listeningskills
• Customer care skills – ability to listen to and understand the customers’ needs
• Ability to work in a team
• Logical approach to problem solving
• Ability to work on own initiative
• Ability to adapt to different situations and needs

What’s in it for you

In this role, we offer benefits that help support yourunique lifestyle:

• Full-time 39h/week, permanent contract: Monday to Friday from 9:00 – 18:00
• Salary 23.000 euros gross/year + up to 3.000 euros gross/year in bonus
• Barcelona office
• Bring-a-friend (referral) bonus opportunities
• Full paid training on the company and the project you'll be working on

Experience the best version of you!

AtConcentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.

Concentrix is an equal opportunity employer

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.