France Scheduling & Field Service Coordinator

Agilent Technologies Spain S.L.

Barcelona

On-site

EUR 32,000 - 42,000

Full time

2 days ago

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Job summary

Agilent Technologies Spain S.L. is seeking a Scheduling Success Coordinator for a 12-month contract in Barcelona. You will plan and schedule daily assignments to ensure the right service engineer is in the right place at the right time, supporting field teams and customers.

You will optimize scheduling, handle escalations, and maintain records to improve service efficiency and customer satisfaction in a fast-paced, global company.

Qualifications

Academic background in technology, engineering or equivalent experience with customer service or project management experience.
Strong planning, organizational, and problem-solving skills; able to work independently in a fast-paced environment.
Excellent communication, negotiation, and teamwork abilities; proactive and solutions-oriented mindset.
Fluent in both French and English

Responsibilities

Manage and confirm all onsite service orders, ensuring effective use of field resources to meet customer needs and response times.
Collaborate with different departments to optimize scheduling, resolve resource shortages, and improve processes for customer satisfaction.
Maintain accurate records and follow company procedures while building strong relationships to promote loyalty.
Interface with customers and internal teams to communicate schedules and escalations clearly.

Skills

Planning

Communication

Customer service

Problem solving

Teamwork

English

French

Education

Technology or Engineering degree

Job description

You will optimize scheduling, handle escalations, and maintain records to improve service efficiency and customer satisfaction in a fast-paced, global company.

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