Founding EU Account Manager: Growth & Onboarding

Respond.io; Madrid; Remote; EUR 60,000 - 90,000; Full time

Benefits offered by this job

Founding role exposure

Remote-friendly environment

Job summary

Respond.io is hiring our Founding Account Manager for the EU to build respond.io's Account Management function in Europe from the ground up. This is a Day 0 role: there is no existing playbook, no fixed KPIs and no template.

You will work directly with the Head of Department to design how we engage, retain and grow our self-service customers and small key accounts across the EU. You will spend roughly 70% of your time on our self-service cohort, customers who today have never spoken to a human

Qualifications

• 2+ years in B2B SaaS Account Management, Customer Success or Sales with a revenue, expansion or retention focus.
• Experience managing a portfolio of 50–100 accounts and prioritising high-impact opportunities.
• Fluent English and Spanish; ability to run customer conversations and onboarding in both. Other EU languages a plus.
• EU resident, comfortable with CET/CEST hours and GDPR/data-residency considerations.
• Data-driven, proactive problem solver, capable in an evolving playbook environment.

Responsibilities

• Grow the base: drive expansion revenue, plan upgrades and multi-location rollouts.
• Defend the base: identify at-risk accounts, analyze churn causes, and stabilize key customers.
• Engage EU customers with onboarding, best practices, and scalable playbooks across languages.
• Log customer touches from day one; measure AM impact with data and report outcomes.

Job description

Respond.io is hiring our Founding Account Manager for the EU to build respond.io's Account Management function in Europe from the ground up. This is a Day 0 role: there is no existing playbook, no fixed KPIs and no template.

You will work directly with the Head of Department to design how we engage, retain and grow our self-service customers and small key accounts across the EU. You will spend roughly 70% of your time on our self-service cohort, customers who today have never spoken to a human