Flemish front office technical support - Hybrid working model - Sofia Bulgaria

Mercier Consultancy; España; Híbrido; EUR 17.000 - 28.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Relocation Package

Private Health Insurance

Support in Finding Accommodation

Fully Paid Training

Descripción de la vacante

A leading consultancy firm is seeking a Flemish Front Office Technical Support Specialist in Sofia, Bulgaria with a hybrid working model. Responsibilities include assisting clients with technical inquiries, troubleshooting issues, and providing support. The role requires fluency in Flemish and English, along with excellent communication skills. The position offers a competitive salary, performance bonuses, and various benefits.

Formación

• Fluency in Flemish and English, both written and spoken.
• Prior experience in technical support or customer service preferred.
• Strong attention to detail and organizational capabilities.

Responsabilidades

• Assist Flemish-speaking clients with technical inquiries and issues via phone, email, and chat.
• Document client interactions and solutions in our support system.
• Work closely with technical teams to escape complex issues when necessary.
• Guide clients on best practices and product use.
• Collaborate with technical teams to resolve complex issues.

Conocimientos

Fluency in Flemish

Fluency in English

Excellent communication skills

Technical troubleshooting

Interpersonal skills

Ticketing systems

MS Office

Educación

Basic high school or equivalent

Herramientas

Microsoft Office Suite

Support ticketing systems

Descripción del empleo

Flemish Front Office Technical Support - Hybrid working model - Sofia, Bulgaria

1 week ago — Be among the first 25 applicants.

This position is offered by Mercier Consultancy. Your actual pay will be based on your skills and experience. Please speak with your recruiter to learn more.

Base pay range

Mercier Consultancy is excited to announce an opening for a Flemish Front Office Technical Support Specialist located in Sofia, Bulgaria, with a hybrid working model! In this key role, you will be the first point of contact for our Flemish-speaking clients, providing essential technical assistance and support for our products and services.

Responsibilities

• Assist Flemish-speaking clients with technical inquiries and issues via phone, email, and chat.
• Troubleshoot and resolve technical problems related to hardware and software.
• Document client interactions and solutions in our support system.
• Provide guidance on best practices and optimal use of our products.
• Work closely with technical teams to escape complex issues when necessary.
• Participate in ongoing training to enhance your technical knowledge and support skills.
• Gather client feedback and insights to improve our service offerings.

Requirements

• Fluency in Flemish and English, both written and spoken.
• Excellent communication and interpersonal skills.
• Prior experience in technical support or customer service preferred.
• Proficient in troubleshooting technical issues and providing clear solutions.
• Familiarity with support ticketing systems and Microsoft Office Suite.
• Strong attention to detail and organizational capabilities.
• Ability to work independently as well as part of a team in a hybrid work setting.

Benefits

• Competitive Monthly Salary
• Monthly Performance Bonus
• Fully Paid Relocation Package (Flight, Transfer and Hotel)
• Private Health Insurance
• Support in Finding Accommodation After Hotel
• Fully Paid Training
• And More…

Seniority level

Entry level

Employment type

Full-time

Job function

Consulting

Industries

IT Services and IT Consulting