Dutch Speaking Customer Service Advisor - Work Remote

Mercier Consultancy Medical; Barcelona; Remote; EUR 20,000 - 32,000; Full time

Benefits offered by this job

3-month fully supported training in Greece

Access to remote work opportunities worldwide

Professional growth and career advancement

Job summary

A healthcare consultancy is looking for a Dutch Speaking Customer Service Advisor to provide exceptional support remotely. This entry-level role involves engaging with customers to resolve inquiries. The ideal candidate will be fluent in Dutch, tech-savvy, and passionate about customer service. The position offers a fully supported training program and opportunities for career growth within the company.

Qualifications

• Fluency in Dutch and proficiency in English is advantageous.
• Previous customer service experience is a plus.
• Must be self-motivated and adaptable.
• Ability to work independently in a remote setup.

Responsibilities

• Engage with Dutch-speaking customers via phone, email, and chat.
• Document all customer interactions accurately.
• Collaborate with team members to improve service delivery.
• Collaborate with team members to improve service delivery.
• Stay updated on product offerings and company policies.

Skills

Fluency in Dutch

Excellent communication skills

Tech-savvy

Interpersonal skills

Remote work tools

Tools

CRM systems

Email & chat tools

Job description

Dutch Speaking Customer Service Advisor - Work Remote

Join our vibrant team at Mercier Consultancy MD as a Dutch Speaking Customer Service Advisor and enjoy the flexibility of remote work! We are seeking enthusiastic individuals who are passionate about providing exceptional customer service to join our network of on-demand professionals. In this role, you will assist Dutch-speaking customers with their inquiries and ensure they receive top-notch support. Your journey will begin with an intensive training program designed to equip you with all the knowledge and skills necessary to excel.

Base pay range

This position's pay range is provided by Mercier Consultancy Medical. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Key Responsibilities

• Engage with Dutch-speaking customers via phone, email, and chat to resolve inquiries and provide support.
• Deliver an outstanding customer experience by addressing questions, concerns, and requests promptly.
• Document all customer interactions accurately in our systems.
• Collaborate with team members to share insights and improve service delivery.
• Stay updated on product offerings and company policies to assist customers effectively.

Requirements

• Fluency in Dutch (both written and spoken) is essential; proficiency in English is an advantage.
• Previous customer service experience is a plus, but a positive attitude and eagerness to learn are more important.
• Excellent communication and interpersonal skills.
• Ability to work independently and manage your time effectively while meeting deadlines.
• Tech-savvy with a good understanding of CRM systems and various communication platforms.
• Self-motivated, adaptable, and able to thrive in a remote work environment.

Benefits

• 3-month fully supported training in Greece with relocation package.
• Access to remote work opportunities worldwide after training.
• Inclusion in a global on-demand agent database with exclusive client contracts.
• Professional growth and career advancement within Mercier Consultancy.
• Networking and mentorship opportunities with international client service leaders.

Seniority level

Entry level

Employment type

Full-time

Job function

Customer Service

Industries

IT Services and IT Consulting