Dutch Speaking Customer Care & Back Office - Paid Relocation

Mercier Consultancy Medical

Barcelona

Presencial

EUR 25.000 - 35.000

Jornada completa

14 días+

Generador de candidaturas

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Ventajas ofrecidas por este puesto de trabajo

Competitive Monthly Salary

Fully Paid Relocation Package

Monthly Performance Bonus

Fully Paid Training

Health Insurance

Descripción de la vacante

A consulting firm is seeking Dutch Speaking Customer Care & Back Office Specialists in Barcelona, Spain. This full-time role offers paid relocation to Sofia, Bulgaria, and entails managing customer inquiries and assisting in back-office operations. Candidates should possess fluency in Dutch and prior customer service experience. The job includes competitive monthly salary and benefits such as health insurance and performance bonuses.

Formación

Fluency in Dutch (both written and spoken) is essential; proficiency in English is a plus.
Previous experience in customer service or back office roles, preferably in a fast-paced environment.
Strong organizational skills with the ability to multitask and prioritize effectively.

Responsabilidades

Manage customer inquiries and provide exceptional support via phone, email, and chat in Dutch.
Assist in back-office operations, ensuring smooth processes and prompt resolutions to customer concerns.
Document and track customer interactions and feedback accurately in our CRM system.

Conocimientos

Fluency in Dutch

Outstanding communication skills

Strong organizational skills

Problem-solving mindset

Comfortable using CRM systems

Descripción del empleo

Dutch Speaking Customer Care & Back Office - Paid Relocation

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Mercier Consultancy Medical provided pay range

This range is provided by Mercier Consultancy Medical. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Are you ready to embark on an exciting new journey? Mercier Consultancy MD is searching for Dutch Speaking Customer Care & Back Office Specialists to join our dynamic team. This role not only offers the chance to leverage your superb communication skills but also comes with the added benefit of paid relocation to Sofia, Bulgaria! If you’re passionate about providing customer support and want to experience life in a new location, this opportunity is perfect for you.

Key Responsibilities

Manage customer inquiries and provide exceptional support via phone, email, and chat in Dutch
Assist in back‑office operations, ensuring smooth processes and prompt resolutions to customer concerns
Work closely with various teams to enhance customer service delivery and ensure customer satisfaction
Document and track customer interactions and feedback accurately in our CRM system
Identify areas for improvement in processes and provide innovative solutions to enhance the customer experience
Stay updated on product knowledge and company policies to provide customers with accurate information

Requirements

Fluency in Dutch (both written and spoken) is essential; proficiency in English is a plus
Previous experience in customer service or back office roles, preferably in a fast‑paced environment
Outstanding communication skills and a friendly, engaging demeanor
Strong organizational skills with the ability to multitask and prioritize effectively
Problem‑solving mindset, with a proactive approach to addressing customer needs
Comfortable using CRM systems and other relevant software applications
Willingness to relocate and tackle the adventure of a new cultural experience

Benefits