Multilingual Service Desk Engineer

Eurofins; Barcelona; Hybride; EUR 30 000 - 40 000; Plein temps

Avantages offerts par ce poste

Competitive salary package

Bonus and benefits

Extensive on-the-job coaching

Dynamic working environment

Multicultural team challenges

Résumé du poste

A leading international life sciences company in Barcelona seeks a Multilingual Service Desk Engineer to provide IT support across Europe. Ideal candidates have strong communication skills in Spanish, English, and French, along with experience in IT support and troubleshooting Microsoft 365. The position offers a hybrid working setup, opportunities for development, and a supportive team environment.

Responsabilités

• Provide 1st line IT support for end users across Europe.
• Troubleshoot and resolve issues related to Microsoft 365 and Windows.
• Register and classify tickets using internal processes.
• Escalate complex issues to 2nd line support when needed.
• Contribute to documentation and knowledge base articles.

Connaissances

Basic experience in a Service Desk or IT support role

Strong communication skills in English, French, and Spanish

Solid troubleshooting skills with Windows and Microsoft 365

Customer service mindset

Proactive attitude

Formation

Secondary school diploma

Outils

Windows Server

Active Directory

BMC Helix ticketing system

Azure

SCCM

Intune

Description du poste

Job Description

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, authentic and accurately labelled.

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In a nutshell

Are you passionate about IT and eager to grow your career in a dynamic, international environment? Join our multilingual Service Desk team in Barcelona, where you’ll be the first point of contact for IT support across Europe. We’re looking for three Multilingual (Spanish, English and French) Service Desk Engineers.

Where will you be based and what business will you support?

• Position name: Multilingual Service Desk Engineer – Barcelona
• Reporting to: Rafal Czajkowski
• Reporting location: Spain GSC
• Working location: Barcelona
• Number of FTEs under responsibility: None

You will support our internal users across Europe from the Global Shared Center (GSC) in Barcelona.

Key Duties and Responsibilities

• Provide 1st line IT support for end users across Europe.
• Troubleshoot and resolve issues related to:
  • Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)
  • Windows 10/11
  • Identity & Access Management
  • Printing and patching (desktop/server)
  • Application triage and routing
• Register, classify, and follow up on tickets using internal processes.
• Escalate complex issues to 2nd line support when needed.
• Contribute to documentation, knowledge base articles, and service catalog improvements.
• Identify and document workarounds and recurring issues.

Qualifications

• Experience:
  • Basic experience in a Service Desk or IT support role is expected.
  • Strong communication skills in English, French, and Spanish.
  • Solid troubleshooting skills, especially with Windows and Microsoft 365.
  • A strong customer service mindset and initiative to resolve issues efficiently.
  • A proactive, “can‑do” attitude and the ability to thrive in a fast‑paced environment.
• Education: A secondary school diploma is required.
• Nice to have:
  • Experience with Windows Server, Active Directory, or networking.
  • Familiarity with BMC Helix ticketing system.
  • ITIL Foundation certification.
  • Knowledge of Azure, SCCM, or Intune.

What else should you know?

This is a fantastic opportunity to build your IT career in a highly collaborative, multilingual environment. You’ll be part of a team that values continuous improvement, learning, and knowledge sharing. If you’re motivated by problem‑solving and thrive in a fast‑paced support role, we’d love to hear from you.

What can we offer you?

• A competitive salary package, including bonus and benefits.
• Extensive on‑the‑job coaching and training opportunities.
• A hybrid working setup.
• Challenges within a multicultural and cross‑regional team as part of the international and fast‑growing Eurofins organization.
• A dynamic working environment with a good team spirit where personal development and growth are highly encouraged.

Your application

As the role and Eurofins' IT Talent Acquisition team are international, please ensure to submit your application in English.

Additional Information

We support your development! Do you feel you don’t match 100% of the requirements? Don’t hesitate to apply anyway. Eurofins companies are committed to supporting your career development.

We embrace diversity!

As an Equal Opportunity Employer, the Eurofins network of companies believes in strength and innovation through diversity. We prohibit discrimination against employees or applications based on gender identity and/or expression, race, nationality, age, religion, sexual orientation, disability, and everything else that makes employees of Eurofins companies unique.

Sustainability matters to us!

We are well on our way to achieving our objective of carbon neutrality by 2025, through a combination of emission reduction and compensation initiatives. We encourage our laboratory leaders to make sustainable changes at their local level, and in addition to their initiatives we count on our dedicated carbon reduction team to help us to achieve this goal!

Find out more on our Careers page: https://careers.eurofins.com/

Seniority level

• Associate

Employment type

• Full‑time