Desktop Support Analyst

Berkley España (a Berkley Company); Madrid; Híbrido; EUR 32.000 - 42.000; Jornada completa

Descripción de la vacante

Berkley España (a Berkley Company) is seeking a motivated Desktop Support Analyst in Madrid to be the key IT contact for our Spanish business. You will provide 1st and 2nd line desktop support, ensure smooth technology operations, and collaborate with colleagues across Europe.

The role offers 4 days per week in the Madrid office with potential European travel, and reports to the London-based IT Operations team. Fluent Spanish and English are required.

Formación

• Experience in IT Support or Service Desk.
• Strong customer focus and communication skills.
• Willingness to progress beyond 1st Line and own the Madrid area.
• Able to work independently in a standalone Madrid role.
• Fluent in Spanish and English.

Responsabilidades

• Provide 1st and 2nd line desktop support to users in Spain.
• Manage incidents, requests and service-related tasks to resolution.
• Support meeting room technology and workplace tech.
• Build, deploy and maintain laptops, mobile devices, and other IT equipment.
• Manage user onboarding and offboarding processes.
• Support printer and office technology requirements.
• Collaborate with stakeholders to deliver a superior user experience.
• Work with IT teams across Europe, the UK and US.
• Contribute to cross-European projects as the role expands.

Conocimientos

Customer-focused

Communication skills

Ownership

Independent worker

Proactive

Problem solving

Collaboration across Europe

Herramientas

Windows OS

Office IT equipment

AV equipment

Descripción del empleo

• Opportunity to own and shape IT support for Spain.
• Clear scope for the role to expand across Europe.
• High visibility within the business and direct exposure to senior stakeholders.
• Support from an established London-based IT team.
• Excellent opportunity for ambitious individuals looking to accelerate their IT career.
• A role where initiative, ownership and ambition are genuinely valued.

Responsabilidades

Desktop Support Analyst

Madrid, Spain | 4 Days Per Week in Office | Occasional European Travel

Are you a driven IT Support professional ready to take the next step in your career?

Descripción general

Why Join Us?

• Opportunity to own and shape IT support for Spain.
• Clear scope for the role to expand across Europe.
• High visibility within the business and direct exposure to senior stakeholders.
• Support from an established London-based IT team.
• Excellent opportunity for ambitious individuals looking to accelerate their IT career.
• A role where initiative, ownership and ambition are genuinely valued.

Responsabilidades

Desktop Support Analyst

Madrid, Spain | 4 Days Per Week in Office | Occasional European Travel

Are you a driven IT Support professional ready to take the next step in your career?

We're looking for a bilingual Desktop Support Analyst to become the key IT support contact for our Madrid office. This is a fantastic opportunity for someone with strong 1st Line/Desktop Support experience who is ready to move into a broader and more autonomous role with significant growth potential.

Initially, you'll be responsible for supporting our Spanish business operations, providing exceptional IT support to users and ensuring a seamless technology experience across the office. However, this role is expected to evolve and expand into a wider European support position, offering exposure to international stakeholders and exciting career development opportunities.

As a standalone IT resource in Madrid, you'll work closely with and report into the London-based IT Operations team while also leveraging a local support network. This role offers the chance to have genuine influence, build strong business relationships, and secure a seat at the table within a growing international organisation.

What You'll Be Doing

• Providing 1st and 2nd line desktop support to business users across Spain.
• Managing incidents, requests and service-related activities through to resolution.
• Supporting meeting room technology, audio-visual equipment and workplace technology.
• Building, deploying and maintaining laptops, mobile devices and other IT equipment.
• Managing user onboarding and offboarding processes.
• Supporting printer management and office technology requirements.
• Working closely with stakeholders across the business to deliver an outstanding user experience.
• Collaborating with IT colleagues across Europe, the UK and the US.
• Contributing to projects and initiatives as the role expands across Europe.

Titulaciones

What We're Looking For

• Previous experience within an IT Support, Service Desk or Desktop Support environment.
• A strong customer-focused approach and excellent communication skills.
• Someone ready to progress beyond a traditional 1st Line Support role and take ownership of their own area.
• Ability to work independently and confidently manage priorities in a standalone position.
• A proactive, solutions-focused mindset with a willingness to go above and beyond for users.
• Strong problem-solving skills and the ability to thrive in a fast-paced environment.
• Experience supporting Windows environments, end-user devices and workplace technologies.

Essential Requirements

• Fluent Spanish and English (written and spoken).
• Ability to participate confidently in interviews conducted in English. Please note that two stages of the interview process will be conducted in English.
• Ability to work from our Madrid office 4 days per week.
• Flexibility to support business needs, including working patterns aligned to operational requirements.
• Willingness to travel occasionally within Europe when required.