Finnish-Speaking Support Specialist - Relocate to Bulgaria

Mercier Consultancy Group; España; Presencial; EUR 28.000 - 44.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Fully Paid Relocation Package

Health Insurance

Fully Paid Training

Monthly Performance Bonus

Descripción de la vacante

Mercier Consultancy Group is seeking a Finnish Speaking Support Specialist to join our team in Sofia, Bulgaria. You will provide high-quality Finnish-language support across phone, email, and live chat, while expanding product knowledge and delivering exceptional customer experiences.

You will collaborate with an international team, maintain precise CRM records, and contribute to key performance indicators for response times and satisfaction.

Formación

• Native or fluent Finnish (spoken and written).
• Excellent communication and problem-solving skills.

Responsabilidades

• Provide high-quality technical and functional assistance to Finnish-speaking clients via phone, email, and live chat.
• Maintain understanding of products and services to resolve inquiries.
• Document all client interactions in the CRM system.
• Collaborate with international team members to share best practices.
• Escalate complex issues to internal departments while managing client expectations.
• Meet and strive to exceed KPIs for response times and quality scores.

Conocimientos

Finnish language

English language

Customer support

Descripción del empleo

Mercier Consultancy Group is seeking a Finnish Speaking Support Specialist to join our team in Sofia, Bulgaria. You will provide high-quality Finnish-language support across phone, email, and live chat, while expanding product knowledge and delivering exceptional customer experiences.

You will collaborate with an international team, maintain precise CRM records, and contribute to key performance indicators for response times and satisfaction.