Fine-Dining Floor Manager – Madrid

Em Sherif Group; Madrid; Presencial; EUR 32.000 - 46.000; Jornada completa

Descripción de la vacante

Em Sherif Group in Madrid is seeking an experienced Floor Manager to oversee the restaurant floor and drive outstanding guest experiences. You will lead a front-of-house team, uphold luxury service standards, and ensure smooth daily operations.

The role requires strong leadership, excellence in guest service, and the ability to thrive in a fast-paced, upscale setting. Fluency in English is required, with Spanish language skills seen as a plus for local operations.

Formación

• Proven experience as Floor Manager or similar role in a high-end restaurant.
• Strong knowledge of fine dining / upscale restaurant operations.
• Excellent communication, leadership, and interpersonal skills.
• Customer-oriented with a strong attention to detail.
• Ability to work in a fast-paced and demanding environment.
• Professional appearance and positive attitude.
• Fluency in English is required; Spanish is a strong advantage.

Responsabilidades

• Oversee the daily operations of the restaurant floor and ensure smooth service.
• Lead, supervise, and motivate the front-of-house team.
• Ensure exceptional guest service and maintain Em Sherif's high standards.
• Handle guest requests, feedback, and concerns professionally.
• Monitor staff performance, grooming, and adherence to service standards.
• Assist with staff training and development.
• Ensure compliance with company policies, hygiene, and safety standards.

Conocimientos

Floor management

Team leadership

Guest service

Communication

Attention to detail

English (Required)

Spanish (Advantage)

Descripción del empleo

Em Sherif Group in Madrid is seeking an experienced Floor Manager to oversee the restaurant floor and drive outstanding guest experiences. You will lead a front-of-house team, uphold luxury service standards, and ensure smooth daily operations.

The role requires strong leadership, excellence in guest service, and the ability to thrive in a fast-paced, upscale setting. Fluency in English is required, with Spanish language skills seen as a plus for local operations.