Finance Customer Service Specialist - English (C2)

Foundever; Madrid; Presencial; EUR 17.000 - 20.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Growth opportunities

Language classes

Employee experience programme

Technology discounts

Descripción de la vacante

Foundever is seeking a fluent English speaker to provide telephone and email customer service for a major financial institution in Madrid. The role focuses on credit card queries and transaction support, requiring strong communication and a customer‑oriented approach.

The position offers a permanent contract, 39 hours per week, and an initial on-site setup with a potential hybrid option after training. Candidates should reside in Madrid or be willing to relocate, with English at C2 level and

Formación

• English proficiency at C2 level with excellent written and spoken skills.
• Experience in customer service.
• Residence in Madrid or willingness to relocate.
• Good communication, customer orientation and confidence with digital tools.

Responsabilidades

• Provide customer service in English by phone and email to customers of a financial institution.
• Handle queries related to credit cards and support customers with any issues concerning their transactions.

Conocimientos

English proficiency (C2)

Customer service experience

Descripción del empleo

Foundever is seeking a fluent English speaker to provide telephone and email customer service for a major financial institution in Madrid. The role focuses on credit card queries and transaction support, requiring strong communication and a customer‑oriented approach.

The position offers a permanent contract, 39 hours per week, and an initial on-site setup with a potential hybrid option after training. Candidates should reside in Madrid or be willing to relocate, with English at C2 level and