German Customer Service | Financial Institution

Speakitjobs; Madrid; Presencial; EUR 21.000 - 26.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Growth opportunities

Language classes

Experience program weekly

Health/tech discounts

Descripción de la vacante

Speakitjobs busca un agente de servicio al cliente para un importante banco. Se atenderá en alemán nativo y inglés avanzado, por teléfono y correo. Se requiere residencia en Madrid o disposición a reubicarse.

Contrato indefinido a jornada completa de 39 horas semanales, con horario de lunes a viernes entre 9:00 y 20:00, modalidad en sitio y posible híbrida tras la curva de aprendizaje. Ofrecen crecimiento, clases de idiomas y programa de experiencia laboral, además de descuentos y apoyos en

Formación

• Idioma requerido: alemán nativo y inglés avanzado (C1).
• Experiencia en atención al cliente.
• Residir en Madrid o estar dispuesto a reubicarse.

Responsabilidades

• Atender consultas de clientes por teléfono, correo, chat y redes sociales en alemán e inglés.
• Proporcionar información precisa sobre productos, servicios y políticas.
• Resolver incidencias manteniendo alta satisfacción y registrar interacciones en CRM.
• Escalar asuntos complejos cuando sea necesario y hacer seguimiento.

Conocimientos

German (native)

English (C1)

Herramientas

CRM software

Descripción del empleo

Do you have a native level of German? Would you like to work in one of the most prestigious companies in the financial sector? Then this interests you!

Your mission will be to provide customer service in the German and English language, both by phone and email, for an important financial institution.

Responsibilities:

• Handle incoming customer inquiries via phone, email, chat, and/or social media in German and English.
• Provide accurate information about products, services, orders, or policies.
• Resolve customer issues efficiently, ensuring a positive experience and maintaining high satisfaction levels.
• Document customer interactions in the CRM system, ensuring records are accurate and up to date.
• Escalate complex issues to the appropriate department or supervisor when necessary.
• Follow up with customers to ensure their concerns are resolved.

Requirements

• Required languages: German Native and English Advanced (minimum C1). No Spanish required.
• Required experience: Experience in customer service.
• Others requirements: Residence in Madrid or willing to relocate.

Benefits

• Work in a company with real possibilities for growth.
• Language classes for all employees.
• Employee experience program with activities every week.
• Special discounts on private health insurance, technology, etc.

What do we offer you?

• Permanent contract with 2 months trial period.
• Full time 39 hours/week.
• Schedule from Monday to Friday, rotating between 9am and 8pm.
• Modality of work: On-site. Possibility of hybrid modality once the learning curve has been overcome.
• Salary of 23.5k€ gross per year.
• Relocation assistance.