Field Services Engineer

MGI; Madrid; Remote; EUR 42,000 - 56,000; Full time

Benefits offered by this job

Fully remote work

Mission-driven environment

Collaborative environment

Professional growth support

Job summary

MGI Tech Co., Ltd. (MGI) seeks a skilled Field Service Engineer to provide onsite and remote service for our NGS instruments.

You will troubleshoot, repair, and perform preventive maintenance, install and decommission systems at clinical sites, and coordinate with site personnel to ensure optimal performance. We value a bachelor’s degree in engineering or science, experience with electro‑mechanical systems, strong English communication, and willingness to travel in Spain.

Qualifications

• Bachelor’s degree in engineering, science, or related field or equivalent experience.
• Experience servicing electro-mechanical systems; medical devices a plus.
• Strong written and verbal English; ability to travel.

Responsibilities

• Troubleshoot and repair electro-mechanical systems and perform preventive maintenance on NGS sequencing systems.
• Install and decommission NGS systems at clinical sites per protocol.
• Maintain documentation of service activities.
• Coordinate tasks with site personnel and provide technical phone support.
• Train colleagues on system maintenance and servicing.
• Develop service instruction documentation and propose design improvements.
• Adhere to safety policies and assist manufacturing operations.
• Handle confidential information securely.

Skills

Communication skills

Organizational skills

Time management

Customer service

English language

Microsoft Office

Education

Bachelor's degree in engineering, science, or related field

Job description

MGI Tech Co., Ltd. (MGI), a subsidiary of BGI Group, is committed to enabling effective and affordable healthcare solutions for all. MGI produces sequencing devices, equipment, consumables, and reagents based on its proprietary technology to support lifescience research, medicine, and healthcare. MGI’s multi-omics platforms include genetic sequencing and Liquid Handling. It aims to develop and promote advanced life science tools for future healthcare by providing real-time, comprehensive, life-long solutions.

Job Summary

We are seeking a skilled and customer-oriented Field Service Engineer to provide both onsite and remote service and support for our customers. In this role, you will troubleshoot and maintain Next-Generation Sequencing (NGS) instruments, ensuring optimal system performance. You will also collaborate with various teams to enhance service quality and customer experience.

Responsibilities:

• Troubleshoot, repair, and perform preventive maintenance on NGS sequencing systems following documented procedures.
• Install and decommission NGS sequencing systems at clinical sites in compliance with established protocols.
• Maintain accurate documentation of service activities.
• Coordinate service tasks with site personnel and ensure smooth operation.
• Provide technical phone support and assistance to customers.
• Assist in resolving technical issues before sequencing system installations.
• Train colleagues and partners on NGS sequencing system maintenance and servicing.
• Develop and update service instruction documentation.
• Recommend design improvements to enhance system reliability, serviceability, and user experience.
• Adhere to all safety policies and procedures.
• Support manufacturing operations as required.
• Perform additional duties as assigned.
• Handle confidential information: Manage and maintain sensitive and confidential information, ensuring it is handled securely and in compliance with the organization's policies and procedures.
• Maintain confidentiality: Uphold strict confidentiality in dealing with sensitive information, including personnel matters,legal documents, financial data, contracts, and other proprietary information.

Requirements:

• Education: Bachelor’s degree in engineering, Science, or a related field, or equivalent experience.
• Experience: Proven experience in servicing electro-mechanical systems; prior experience with medical devices is a plus.
• Technical Skills: Ability to diagnose and repair complex electro-mechanical systems.
• Soft Skills: Strong organizational, time management, and communication skills (both written and verbal).
• Customer Focus: Outstanding customer service skills with a professional demeanor.
• Software Proficiency: Competency in Microsoft Office applications (Word, Excel, Outlook).
• Attention to Detail: Ability to strictly follow procedures without deviation.
• Travel Requirement: Willingness to travel
• Strong written and verbal communication skills in English
• Location: Madrid or Barcelona

What we offer:

• Fully remote work, providing the flexibility needed in today’s world.
• A dynamic and mission-driven work environment.
• A collaborative environment that encourages creativity and innovation.
• Supportive colleagues are committed to your professional growth.

We take data protection very seriously and understand the importance of protecting your privacy and Personal Information. For the recruitment process, you can find the applicable privacy policy on our site: https://en.mgi-tech.com/about/privacy/