Field Service Engineer

Fujirebio; Barcelona; Híbrido; EUR 30.000 - 50.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Attractive salary

Additional benefits

Opportunities for professional development

Descripción de la vacante

Fujirebio in Barcelona is seeking a Field Service Engineer to ensure optimal performance of diagnostic instruments at laboratories and medical centers. Responsibilities include preventive maintenance, customer technical support, and coordinating field service engineers.

The ideal candidate holds a degree in Technical Engineering and has 3+ years of experience in laboratory instrumentation. Fluency in Spanish and good English skills are essential, along with flexibility for travel within Spain and occasionally to Europe.

Formación

• Minimum 3 years of experience in laboratory instrumentation installation and maintenance.
• Strong understanding of preventive maintenance and installations.

Responsabilidades

• Organize and execute scheduled instrument installations and maintenance.
• Provide technical support and training to customers and colleagues.
• Coordinate planning for maintenances and installations.
• Manage spare parts and instrument allocation.

Conocimientos

Fluent Spanish

Proficiency in English

Autonomous and organized

Customer-oriented

Travel flexibility

Driving license

Educación

Degree in Technical Engineering or equivalent

Herramientas

MS Office

Salesforce

Inventory management systems (SAP or similar)

Descripción del empleo

Overview

As a Field Service Engineer you will be responsible for ensuring the optimal performance of our diagnostic instruments at laboratories and medical centers, providing high-quality technical support and coordinating key field activities.

Responsibilities

• Preventive maintenance and installations: Organize and execute scheduled instrument installations, maintenance activities, software updates, and technical interventions. Plan and coordinate instrument installations, including logistics and LIS connection, in collaboration with sales and customer support teams.
• Customer technical support: Solve technical issues via phone or on-site. Provide training to customers and colleagues. Manage complaints and document activities in internal systems.
• Coordination of external field service engineers: Act as the main contact for the local service organizations and coordinate planning for monthly maintenances, installations and dispatch for urgent repairs. Provide tools, training, and technical support. Monitor interventions and resolve incidents. Document and review activities in the CRM database.
• Spare parts and instrument allocation management: Maintain optimal stock levels of spare parts and instruments. Organize orders, shipments, and physical inventory control. Coordinate logistics and allocation of instruments and spare parts for internal and external service partners.

Your profile

• Degree in Technical Engineering or equivalent. Minimum 3 years of experience in laboratory instrumentation installation and maintenance.
• Native or fluent Spanish and good command of English.
• Proficiency in MS Office, Salesforce, and inventory management systems (SAP or similar).
• Autonomous, organized, and customer-oriented.
• High travel flexibility: Up to 70% of your time within Spain and occasionally to other European countries.
• Driving licence.

Why choose Fujirebio

• A challenging full-time role with an attractive salary and additional benefits.
• An engaging and stimulating work environment where you contribute to better healthcare every day.
• A role with rich content and the freedom to shape your role independently.
• An open and informal corporate culture that promotes collaboration between scientific, operational, commercial and support teams.
• Plenty of opportunities to further develop your knowledge, skills and talents within a recognised Great Place to Work.

About Fujirebio Europe

Fujirebio Europe is a leading player in medical diagnostics. Thanks to the passion and commitment of our employees, we deliver innovative solutions to the healthcare sector every day. Our high-quality products help doctors to make quick and accurate diagnoses of conditions including neurological disorders (such as Alzheimer’s disease) and infectious diseases (such as Hepatitis C and HIV). In this way, we ensure that patients receive the right treatment in a timely manner. Our diagnostic tests are developed and manufactured in Ghent and Tokyo, and sold worldwide to hospitals and laboratories. As part of the international H.U. Group – with colleagues in Asia, Europe and the US – we form a close-knit, international family. Around 185 people work at our headquarters in Ghent, alongside 50 colleagues in our European branches.