Field Service Engineer – Genomics & NGS Instruments

Segula Technologies; Valencia; Presencial; EUR 42.000 - 65.000; Jornada completa

Descripción de la vacante

GeneMind is seeking a Field Service Engineer to own end-to-end on-site and remote service for high-precision sequencing instruments in the Iberia region, based in Valencia. You will install, commission, maintain, troubleshoot hardware, and deliver technical training to distributor engineers and lab staff.

This role emphasizes customer satisfaction, instrument uptime, and compliant service documentation while enabling field execution and problem-solving in a dynamic genomics environment.

Formación

• Bachelor’s degree in Automation, Electronics, Electrical Engineering, Semiconductor, Mechatronics, or related technical disciplines.
• 3+ years of hands-on hardware maintenance experience in medical devices, precision analytical instruments, or life science equipment.
• Proficiency in instrument assembly, disassembly, circuit troubleshooting, mechanical calibration, and hardware fault resolution for high-precision equipment.
• Excellent verbal communication skills, with the ability to draft clear, compliant project documents, service reports, and technical records independently.
• Strong learning agility and adaptability, with the ability to quickly master complex genomic sequencing instruments and emerging technical knowledge.
• Good oral English proficiency; fluent English skills are highly preferred to support global customers and cross-regional collaboration.
• Willing and able to travel frequently domestically and internationally as required to fulfill service obligations.

Responsabilidades

• Prepare comprehensive materials, documentation, and packaging for instrument installation, on-site commissioning, and after-sales maintenance, ensuring full readiness for all service activities.
• Evaluate required supplies, components, and checklists for product demonstrations, coordinate preparation efforts, and follow through to guarantee flawless demo execution.
• Deliver responsive hardware technical support and maintenance services for customers post-sale, conducting both on-site and remote troubleshooting to resolve malfunctions efficiently.
• Design and deliver structured technical training for distributor Field Service Engineers and customer laboratory staff, building their capability to operate and maintain instruments independently.
• Perform routine on-site inspections to assess instrument operating status, proactively identify potential issues, and assist customers in maintaining consistent, reliable instrument performance.
• Maintain detailed, accurate service records, project documents, and technical reports in compliance with company policies and quality management standards.
• Collaborate cross-functionally with sales, application, and R&D teams to share customer feedback, resolve complex technical issues, and improve overall product reliability and customer experience.

Conocimientos

Verbal communication

English proficiency

Problem solving

ERP systems

MS Office

Educación

Bachelor’s degree in Automation, Electronics, Electrical Engineering, Semiconductor, Mechatronics, or related technical disciplines

Herramientas

ERP systems

MS Office

Descripción del empleo

GeneMind is seeking a Field Service Engineer to own end-to-end on-site and remote service for high-precision sequencing instruments in the Iberia region, based in Valencia. You will install, commission, maintain, troubleshoot hardware, and deliver technical training to distributor engineers and lab staff.

This role emphasizes customer satisfaction, instrument uptime, and compliant service documentation while enabling field execution and problem-solving in a dynamic genomics environment.