NGS Field Application Specialist - Spain

Roche; España; On-site; EUR 60,000 - 75,000; Full time

Job summary

Roche seeks a Field Application Specialist in Spain to support Roche Sequencing Solutions across hospitals, research, and private labs. You will be the primary contact for application inquiries from field staff and customers, providing expert installation support, trainings, and on-site troubleshooting.

You will join a highly skilled service team, collaborate with Roche functions, and help roll out the SBX platform while maintaining high quality standards and scientific rigor.

Qualifications

• 3+ years of professional experience in research or a service institution with NGS knowledge.
• Strong analytical and problem-solving abilities in a fast-paced, multi-project environment.
• Fluent Spanish and very good English for international collaboration.
• Willingness to travel across Europe and work remotely as needed.
• Bachelor’s or higher degree in natural sciences; PhD preferred.

Responsibilities

• Provide application support for Roche Sequencing Products and Assays.
• Installations and customer training for Roche Sequencing Systems with the Service team.
• Troubleshoot onsite and resolve inquiries and issues.
• Co-create and deliver customer trainings.
• Assist local sales and marketing with expertise.
• Collaborate with vendors and internal teams for quality.
• Monitor service processes and product quality; participate in events.

Skills

NGS technologies

Analytical skills

Project management

Spanish language

English language

Travel willingness

Education

Degree in natural sciences

PhD (preferred)

Tools

Liquid handling systems

Bioinformatics basics

Job description

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

Are you ready to be at the forefront of our diagnostic solutions? As a Field Application Specialist (d/f/m) you will be responsible for supporting customers of all the assays and reagents from the Roche Sequencing Solutions product portfolio. You will be the direct contact for application-related inquiries from our field staff and our customers in hospitals, research and private laboratories.
You will become part of a highly qualified service team and will be working closely with the wider team and all other areas of Roche to provide excellent support for our customers.
Together, we manage the rollout and support of our new SBX platform, supporting each other through peer-to-peer knowledge sharing. In our team, personal responsibility and a passion for technical precision in the field of genomics are what truly count.

Your Main Responsibilities

• Application support for all Roche Sequencing Products and Assays
• Installation support and customer training for Roche Sequencing Systems together with the Service team
• Troubleshooting onsite to answer inquiries and resolve problems
• Co-creating and conducting customer application trainings
• Assisting the local sales and marketing organizations with your expertise
• Working with liquid handlers and their respected vendors
• Monitoring the service processes and overall product/system quality
• Attending internal meetings and events (remotely and in person) as well as external events (seminars, conferences etc)
• Monitoring our service processes and overall product/system quality.

Who You Are

• You should be resilient, and tenacious. You strive under pressure, working effectively as part of a close-knit team in a fast-paced, time-sensitive environment with shifting priorities and multiple deadlines. With strong analytical skills, you are at ease working with technical, scientific and numeric information.
• You will focus on Spain territory, but are also ready to travel to other European countries on occasion. Due to regional deployment planning and travel times, you should ideally live in close proximity to an international airport, preferably Madrid or Barcelona. Furthermore, you hold a valid driver’s license and have a high willingness to travel to support our customers in other European countries.
• You have successfully completed your studies in the natural sciences (e.g. biology, chemistry, medicine) and ideally obtained a PhD
• Experience: Ideally 3 years of professional experience in a research or service institution where you have acquired in-depth knowledge of NGS technologies.
• Experience in establishing NGS workflows on different liquid handling systems and having basic understanding of bioinformatics is a plus
• Good knowledge of the IVD market as well as in-depth scientific knowledge in genomics, oncology and the product and market environment
• Capacity to analyze problems and presenting an adequate solution
• Project management experience
• You communicate fluently in Spanish and have very good English skills for working within an interdisciplinary, international team of experts.

Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer.