Remote Field Service Engineer – NGS Systems

MGI; Madrid; Remote; EUR 42,000 - 56,000; Full time

Benefits offered by this job

Fully remote work

Mission-driven environment

Collaborative environment

Professional growth support

Job summary

MGI Tech Co., Ltd. (MGI) seeks a skilled Field Service Engineer to provide onsite and remote service for our NGS instruments.

You will troubleshoot, repair, and perform preventive maintenance, install and decommission systems at clinical sites, and coordinate with site personnel to ensure optimal performance. We value a bachelor’s degree in engineering or science, experience with electro‑mechanical systems, strong English communication, and willingness to travel in Spain.

Qualifications

• Bachelor’s degree in engineering, science, or related field or equivalent experience.
• Experience servicing electro-mechanical systems; medical devices a plus.
• Strong written and verbal English; ability to travel.

Responsibilities

• Troubleshoot and repair electro-mechanical systems and perform preventive maintenance on NGS sequencing systems.
• Install and decommission NGS systems at clinical sites per protocol.
• Maintain documentation of service activities.
• Coordinate tasks with site personnel and provide technical phone support.
• Train colleagues on system maintenance and servicing.
• Develop service instruction documentation and propose design improvements.
• Adhere to safety policies and assist manufacturing operations.
• Handle confidential information securely.

Skills

Communication skills

Organizational skills

Time management

Customer service

English language

Microsoft Office

Education

Bachelor's degree in engineering, science, or related field

Job description

MGI Tech Co., Ltd. (MGI) seeks a skilled Field Service Engineer to provide onsite and remote service for our NGS instruments.

You will troubleshoot, repair, and perform preventive maintenance, install and decommission systems at clinical sites, and coordinate with site personnel to ensure optimal performance. We value a bachelor’s degree in engineering or science, experience with electro‑mechanical systems, strong English communication, and willingness to travel in Spain.