SMB Account Manager – Hybrid (Spain)

Frekuent; Barcelona; Hybrid; EUR 42,000 - 56,000; Full time

Benefits offered by this job

Hybrid work model

Meal vouchers

Health insurance

English classes

Role-specific training

23 days paid time off

Gym membership discount

Team events

Job summary

Frekuent is seeking an Account Manager to own and expand a portfolio of Spanish SMB clients from Barcelona. You will drive pipeline, upsell, and cross-sell opportunities, using data to spot expansion signals and coordinate end-to-end deals from discovery to close.

You’ll negotiate with SMB owners, manage a large client portfolio, and collaborate with Ops to deploy KYC, installation, and onboarding. Fluency in Spanish and strong English skills are required, with occasional travel within Spain.

Qualifications

• 3–5 years in Account Management, Customer Success with commercial targets.
• Track record of closing upsell and cross-sell deals.
• Confident negotiation with SMB owners and decision-makers, including pricing conversations.
• Comfort reading account data to decide where to spend your time and which clients to prioritize.
• Organized and hands-on — you manage a large portfolio without letting follow-ups slip.
• Clear, warm communication and a knack for building relationships that last years, not quarters.
• Fluent Spanish and at least intermediate English, written and spoken.
• Availability to travel sporadically within Spain to visit clients.

Responsibilities

• Own a book of Spanish SMB clients and grow revenue across it through upsell and cross-sell.
• Use transaction and usage data to spot expansion signals early: new sites, growing volume, features a client isn't using yet.
• Run expansion deals end to end — needs discovery, tailored proposals, pricing negotiation and close.
• Build account plans for your highest-potential clients and keep a healthy expansion pipeline against your targets.
• Coordinate the steps after "yes" — KYC, installation and setup — with Ops so new locations and products go live smoothly.
• Catch churn risk before it happens and work with Support and Ops to fix the root cause, not just the ticket.
• Keep pipeline, forecast and account activity accurate in the CRM, so the team can plan on real numbers.
• Bring client feedback and market signals back to Product, Marketing and Sales, and help shape our expansion playbooks.

Skills

Account Management

Customer Success

B2B sales

Negotiation

Data analysis

Relationship building

Fluent Spanish

Tools

Zoho CRM

HubSpot

Salesforce

Job description

Frekuent is seeking an Account Manager to own and expand a portfolio of Spanish SMB clients from Barcelona. You will drive pipeline, upsell, and cross-sell opportunities, using data to spot expansion signals and coordinate end-to-end deals from discovery to close.

You’ll negotiate with SMB owners, manage a large client portfolio, and collaborate with Ops to deploy KYC, installation, and onboarding. Fluency in Spanish and strong English skills are required, with occasional travel within Spain.