Executive Housekeeping Manager

Sani/Ikos Group; Palma; Presencial; EUR 45.000 - 65.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Daily transportation support

Full board meals

Executive training program

Descripción de la vacante

Sani/Ikos Group is seeking a senior Housekeeping Leader to oversee operations across guest rooms and public areas in Mallorca, Spain. You will drive cleanliness, safety, and service quality while leading a multicultural team in a luxury setting.

We value hands-on leadership, strategic planning, and a commitment to operational excellence. The role emphasizes team development, cost control, and delivering exceptional guest experiences in a dynamic, fast-paced environment.

Formación

• Proven senior leadership experience in luxury hotel housekeeping.
• Hands-on leader with ability to develop multicultural teams.
• Strong operational knowledge: QA, safety, inventory, and productivity planning.
• Excellent communication and decision-making in fast-paced environments.

Responsabilidades

• Oversee daily housekeeping operations to maintain high cleanliness and presentation standards.
• Conduct regular inspections of rooms and public spaces and implement improvements.
• Ensure adherence to cleaning procedures and brand quality standards.
• Recruit, train, and coach housekeeping staff and manage shift coordination.

Conocimientos

Senior leadership

Housekeeping operations

People management

Quality assurance

Health & safety

Inventory control

Budgeting

Descripción del empleo

Locations: Spain Mallorca

Duration: Permanent Contract

At Sani/Ikos, the housekeeping department is the art of transforming spaces into havens of comfort and serenity. Every neatly made bed, polished surface, and tidied corner reflects our commitment to excellence.

Our Housekeeping Team plays a vital role in maintaining cleanliness in guest rooms and public areas, guided by our values of responsibility and excellence.

If you have a true passion for meticulous care and dedication, join us and be part of a team that takes pride in crafting exceptional guest experiences!

Operational Leadership & Quality Standards

• Oversee daily housekeeping operations to ensure high standards of cleanliness, presentation, and hygiene in guest rooms and public areas.
• Conduct regular inspections of rooms and public spaces, identifying improvement opportunities and implementing corrective actions.
• Ensure adherence to cleaning procedures, safety protocols, and brand quality standards.

Team Leadership & Seasonal Continuity

• Recruit, train, coach, and evaluate housekeeping staff to ensure skill development and consistent performance.
• Develop team culture built on respect, cooperation, and pride in work, supporting strong seasonal return rates.
• Lead daily briefings, allocate duties, monitor task execution, and support supervisors in shift coordination.

Productivity & Resource Optimization

• Plan staffing levels and work schedules in alignment with occupancy forecasts and operational demands.
• Implement productivity tracking and workflow efficiency measures.
• Ensure correct use, care, and maintenance of cleaning equipment and tools.
• Oversee inventory levels of linen, amenities, cleaning materials, and equipment.
• Ensure correct handling and cost‑effective use of chemicals and supplies.
• Coordinate procurement needs with the Purchasing department and adhere to budgetary guidelines.

Guest Experience & Service Recovery

• Respond to guest requests, preferences, and housekeeping‑related concerns with professionalism and discretion.
• Ensure timely resolution of service recovery situations and communicate follow‑up to relevant teams.
• Support personalization efforts by coordinating with Guest Relations and Front Office.

Cross‑Department Coordination

• Work closely with Front Office for accurate room status updates and readiness planning.
• Coordinate with Maintenance for repair needs and follow‑up on deficiencies.
• Participate in Rooms Division operational planning and performance reviews.

Accountability

• Fully accountable for the Housekeeping function’s operational, quality, guest satisfaction, and cost performance.
• Responsible for maintaining a professional team culture and ensuring consistent delivery of cleanliness and presentation standards.
• Acts as key leader in guest room readiness and overall guest comfort.

About you

You have proven experience in a senior Housekeeping leadership role within a luxury hotel or resort. You are a passionate and hands‑on leader who knows how to inspire, develop, and engage multicultural teams while maintaining consistently high service standards. With strong operational knowledge of Housekeeping, including quality assurance, health and safety, inventory control, and productivity planning, you are confident managing day‑to‑day operations and driving efficiency. Highly organized and detail‑oriented, you have excellent communication and decision‑making skills and thrive in a fast‑paced environment where attention to detail and operational excellence are essential.

We believe in providing the structure for a meaningful career where your impact is clear and your success is supported by a strong team.

Meaningful and impactful work: Your executive role is central to creating unforgettable holiday experiences and achieving our Vision to be the most admired brand. Your strategic decisions have a tangible, large‑scale impact on our brand's global legacy.

Teamwork and community: We foster a collaborative culture where your executive team and direct reports form a supportive community, driving shared goals through mutual respect and high performance.

Empowered contribution: We provide an executive structure that trusts your seasoned judgement and empowers your strategic leadership to directly influence brand strategy and legacy.

Strategic career growth: We view your development as a long‑term investment. Benefit from dedicated training and mentorship programmes designed to support continuous learning and accelerate your career trajectory. From structured onboarding and continuous learning through our global e‑learning platform, training academies, masterclasses and workshops‑enhanced by exclusive academic partnerships such as eCornell-to transparent performance management and leadership development, we support your growth, empower your impact and create an environment where talent is recognised and potential thrives. At the same time, we foster teamwork and a strong sense of community through our internal communication tools, where people connect, collaborate, share knowledge and celebrate success.

Job security and financial stability: As a fast‑growing and financially solid group, we offer stability and a competitive remuneration package that allows you to plan your future with confidence and focus on developing your leadership skills, complemented by daily transportation support and full board meals.