Housekeeping Supervisor

Mandarin Oriental Hotel Group Limited; Son Caliu; Presencial; EUR 26.000 - 38.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

MOstay

Health benefits

Wellness programmes

Descripción de la vacante

Mandarin Oriental Punta Negra Mallorca is seeking a Housekeeping Supervisor to lead the luxury housekeeping team at the Mallorca property. The role focuses on inspecting guest rooms, corridors and public spaces to uphold exceptional cleanliness and service standards.

Responsibilities include supervising operations, ensuring SOP/LQA compliance, coordinating tasks, and communicating priorities to the team under the Executive Housekeeper’s guidance.

Formación

• 1–2 years of housekeeping experience in luxury hotels or high-end hospitality.
• At least 1 year in a supervisory role.
• Familiarity with luxury housekeeping standards and guest service expectations.
• Excellent communication skills in English and Spanish.

Responsabilidades

• Supervise and inspect guest rooms, corridors and public areas to meet luxury standards.
• Monitor adherence to SOPs and LQA standards.
• Coordinate daily housekeeping operations and assign tasks to attendants.
• Monitor room status and coordinate with Front Office for timely check-ins/check-outs.
• Report maintenance and repair needs to ensure guest comfort.
• Lead daily briefings with the housekeeping team and set priorities.
• Perform additional duties as required by the Executive Housekeeper.

Conocimientos

English proficiency

Spanish proficiency

Descripción del empleo

Mandarin Oriental Punta Negra, Mallorca is looking for a Housekeeping Supervisor to join our Housekeeping Team.

Are you a master of craft?Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Set against the stunning backdrop of Puerto Portals, Mandarin Oriental Punta Negra pulses with the vibrant spirit of Mallorca. Here, subtle and emotional luxury seamlessly blend with the island’s natural beauty and energy, offering a place where inspiration flows effortlessly. Celebrate the essence of Mallorca through bespoke experiences, dynamic culinary journeys, and rejuvenating wellness - each designed to immerse you in the island’s vibrant atmosphere and extraordinary offerings.

About the job

Based at Mandarin Oriental Punta Negra, Mallorca, as the Housekeeping Supervisor, you will be responsible for inspecting guests 'rooms ensuring high standards of cleanliness and service.

As Housekeeping Supervisor, you will beresponsiblefor the following duties:

• To supervise and inspect guest rooms, corridors, and public areas, ensuring they meet luxury service standards.

• To monitor and ensure adherence to SOPs and LQA standards.

• To coordinate daily housekeeping operations, assigning rooms and tasks to attendants.

• To monitor room status updates, working closely with the Front Office to ensure timely check-ins and check-outs.

• To report maintenance and repair needs, ensuring room functionality and guest comfort.

• To conduct daily briefings with the housekeeping team, communicating priorities and expectations.

• To perform any other reasonable duties as required by the Executive Housekeeper.

As Housekeeping Supervisor, weexpectfrom you:

Experience and education

• Minimum 1-2 years of experience in Housekeeping within a luxury hotel or high-end hospitality environment, with at least 1 years in a supervisory position.

Technical Skills

• Effective communication skills in English and Spanish (additional languages are a plus).

• Flexibility to work shifts, including evenings, weekends, and holidays.

• Well-groomed appearance and adherence to the hotel's grooming standards.

• Familiarity of luxury housekeeping standards, cleaning procedures and guest service expectations.

• An independent and proactive approach.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.

• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.

• Health & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

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