Housekeeping Supervisor Intern

Ennismore; Barcelona; Presencial; EUR 7800 - 12.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Discounts across Ennismore brands

Development opportunities

Competitive package

Descripción de la vacante

SLS Barcelona is seeking a Housekeeping Supervisor intern to join our team. Under the Housekeeping Manager, you will supervise the daily operations of the housekeeping department and uphold service standards to ensure guest satisfaction.

We welcome candidates pursuing a hospitality degree who can commit to around six months, are fluent in Spanish and English, and thrive in a fast-paced, collaborative environment at a luxury hotel on the Port Forum waterfront.

Formación

• Currently pursuing a bachelor’s or master’s degree in hospitality or a related field.
• Able to sign an agreement with your school for a period of preferably 6 months.
• Fluency in Spanish and English, with strong communication skills.
• Strong teamwork and adaptability in a fast-paced environment.

Responsabilidades

• Supervise the housekeeping department's daily operations under the Housekeeping Manager.
• Uphold service standards and housekeeping sequences.
• Collaborate with housekeeping partners and coordinate with Front Office and Engineering.
• Ensure guest satisfaction and address issues promptly.
• Assist with deep cleaning and high-volume periods.
• Vacuum and clean guest suites, make beds, and ensure cleanliness.

Conocimientos

Multitasking

Communication skills

Teamwork

Attention to detail

Fluent Spanish and English

Educación

Bachelor's/Master's degree in hospitality or related field

Descripción del empleo

SLS Barcelona, a five-star urban resort of extraordinary experiences, brings a new variety of seaside glamour, indulgence and excellence to Barcelona’s waterfront district of Port Forum. Here the hallmarks of an SLS wonderland – playful ambiance, VIP treatment, and theatrical experiences - meet idyllic views to set a lavish stage for the extraordinary to unfold. The only 5-star hotel in the city to feature a terrace off every guestroom (471 in total), SLS Barcelona is all-encompassing in its delight, offering an array of exclusive amenities including rooftop dining and bars, three inviting swimming pools, a spacious 800 square‑meter ballroom with abundant natural light, break out rooms catering to all sizes of meetings, a rejuvenating spa, and a state‑of‑the‑art fitness centre. Say farewell to the ordinary, and hello to the extraordinary!

Job Description

What you’ll do

We are looking for an Housekeeping Supervisor intern to be a part of the team at SLS Barcelona. Under the guidance of the Housekeeping Manager, you will be responsible for supervising the overall operation of the housekeeping department.

• Ensure all departmental service standards and sequences of service are being upheld.
• Work collaboratively with all housekeeping partners on a day‑to‑day basis.
• Maintain a close relationship with the Front Office and Engineering Team.
• Ensure guest satisfaction – address guest issues as they arise and provide prompt correspondence if necessary.
• Check public areas, guest rooms/suites, equipment, linens are clean and in good repair advise team members of areas of improvements.
• Support in handling complaints and special requests and needs of the guests, VIPs and repeat visitors to achieve complete guest satisfaction.
• Promote teamwork and quality service through daily communication and coordination with other department managers.
• May assist with deep cleaning projects and/or assist housekeeping staff during high volume periods.
• Perform housekeeping duties necessary, including making beds as well as vacuuming and cleaning guest suites to ensure guest satisfaction.

Qualifications

What we are looking for...

• You´re studying a bachelor´s/master´s degree in hospitality or a related field.
• You have the possibility to sign an agreement with your school for a period of preferably 6 months.
• Someone who understands, celebrates, and embraces the SLS brand values.
• Ability to multitask and work in a fast-paced environment.
• Proactive, positive, energetic, dynamic, emphatic, team‑worker, with a high-level attention to detail and passion for hospitality.
• Excellent verbal and written communication skills. Fluent in Spanish and English.
• You make people feel good – your team, guests, and colleagues alike. You make a positive impact.
• You learn quickly and adapt to SLS’s unique culture.
• You are humble and open to ideas. We leave our ego at the door and help get things done.
• You’re up for doing things differently and trying (almost) everything once.
• You want to be part of a team that works hard, supports each other, and has fun along the way.

Additional Information

What's in it for you...

• The opportunity to join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand.
• The chance to challenge the norm and work in an environment that is both creative and rewarding.
• Become part of a team that’s very passionate about creating great hospitality experiences and exploring new locations at every opportunity.
• A competitive package and plenty of opportunity for development.
• Excellent discounts across the entire Ennismore family of brands.

SLS is part of Ennismore, a creative hospitality company rooted in culture and community, with a global collection of entrepreneurial and founder-built brands with purpose at their heart. Ennismore is a joint‑venture with Accor, formed in 2021.