Housekeeping Supervisor

Mandarin Oriental Group; Son Caliu; On-site; EUR 30,000 - 42,000; Full time

Job summary

Mandarin Oriental Punta Negra Mallorca is seeking a Housekeeping Supervisor to join our luxury housekeeping team. Based at our Mallorca property, you will supervise and inspect guest rooms, corridors and public areas, ensuring the highest standards of cleanliness and guest comfort.

You will coordinate daily operations, monitor SOPs and LQA standards, brief the team, and work closely with Front Office to manage check-ins and check-outs.

Qualifications

• Minimum 1-2 years of experience in Housekeeping within a luxury hotel or high-end hospitality environment, with at least 1 year in a supervisory position.
• Effective communication in English and Spanish (additional languages are a plus).
• Flexibility to work shifts, including evenings, weekends, and holidays.
• Well-groomed appearance and adherence to the hotel's grooming standards.
• Familiarity with luxury housekeeping standards, cleaning procedures and guest service expectations.
• An independent and proactive approach.

Responsibilities

• To supervise and inspect guest rooms, corridors, and public areas, ensuring they meet luxury service standards.
• To monitor adherence to SOPs and LQA standards.
• To coordinate daily housekeeping operations, assigning rooms and tasks to attendants.
• To monitor room status updates, working closely with the Front Office to ensure timely check-ins and check-outs.
• To report maintenance and repair needs, ensuring room functionality and guest comfort.
• To conduct daily briefings with the housekeeping team, communicating priorities and expectations.
• To perform any other reasonable duties as required by the Executive Housekeeper.

Skills

English language

Spanish language

Job description

Mandarin Oriental Punta Negra, Mallorca is looking for a Housekeeping Supervisor to join our Housekeeping Team.

Are you a master of craft?Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Set against the stunning backdrop of Puerto Portals, Mandarin Oriental Punta Negra pulses with the vibrant spirit of Mallorca. Here, subtle and emotional luxury seamlessly blend with the island’s natural beauty and energy, offering a place where inspiration flows effortlessly. Celebrate the essence of Mallorca through bespoke experiences, dynamic culinary journeys, and rejuvenating wellness - each designed to immerse you in the island’s vibrant atmosphere and extraordinary offerings.

About the job

Based at Mandarin Oriental Punta Negra, Mallorca, as the Housekeeping Supervisor, you will be responsible for inspecting guests 'rooms ensuring high standards of cleanliness and service.

As Housekeeping Supervisor, you will beresponsiblefor the following duties:

• To supervise and inspect guest rooms, corridors, and public areas, ensuring they meet luxury service standards.

• To monitor and ensure adherence to SOPs and LQA standards.

• To coordinate daily housekeeping operations, assigning rooms and tasks to attendants.

• To monitor room status updates, working closely with the Front Office to ensure timely check-ins and check-outs.

• To report maintenance and repair needs, ensuring room functionality and guest comfort.

• To conduct daily briefings with the housekeeping team, communicating priorities and expectations.

• To perform any other reasonable duties as required by the Executive Housekeeper.

As Housekeeping Supervisor, weexpectfrom you:

Experience and education

• Minimum 1-2 years of experience in Housekeeping within a luxury hotel or high-end hospitality environment, with at least 1 years in a supervisory position.

Technical Skills

• Effective communication skills in English and Spanish (additional languages are a plus).

• Flexibility to work shifts, including evenings, weekends, and holidays.

• Well-groomed appearance and adherence to the hotel's grooming standards.

• Familiarity of luxury housekeeping standards, cleaning procedures and guest service expectations.

• An independent and proactive approach.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.

• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.

• Health & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

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