Evening Operations Team Leader - Growth & Impact

UPS; Zaragoza; On-site; EUR 32,000 - 42,000; Full time

Benefits offered by this job

Competitive salary plus health保险

Continuous training and development

Opportunities for growth and careerad

Flexible role within logistics

Job summary

UPS in Zaragoza, Spain seeks a Team Leader to manage a dynamic team and deliver outstanding customer service. You will coach staff, develop talent, and lead initiatives to improve performance while coordinating with other departments for successful project execution.

The role requires a higher education degree (or in progress), intermediate English, and a proactive leadership approach with strong problem-solving abilities. Travel is occasional; hours include 3:00 PM to 11:00 PM.

Qualifications

• Higher Vocational Education or University Degree completed or in progress.
• Intermediate level English.
• Willingness to learn about new areas of the business and develop service-related knowledge.
• Strong leadership qualities and ability to make decisions quickly.
• Excellent communication skills.
• Proactive leader capable of resolving unexpected situations.
• Flexibility and analytical mindset with strong problem-solving and decision-making skills.
• MS Office applications knowledge, including Excel and Outlook.

Responsibilities

• Lead and coach your team, including training activities.
• Identify and develop high-potential talent within the company.
• Deliver excellence in customer service.
• Monitor KPIs and drive continuous improvement initiatives.
• Meet with service providers to ensure proper follow-up.
• Coordinate projects and communicate with other departments to support execution.
• Coordinate facility and service audits and ensure action follow-ups.
• Plan resources, holidays, and peak periods; adjust and execute plans as needed.
• Provide operational support as required.

Skills

Leadership

Communication

Decision making

Problem solving

English proficiency (Intermediate)

Travel flexibility

Education

Higher Vocational Education or University Degree

Tools

Excel

Outlook

Job description

UPS in Zaragoza, Spain seeks a Team Leader to manage a dynamic team and deliver outstanding customer service. You will coach staff, develop talent, and lead initiatives to improve performance while coordinating with other departments for successful project execution.

The role requires a higher education degree (or in progress), intermediate English, and a proactive leadership approach with strong problem-solving abilities. Travel is occasional; hours include 3:00 PM to 11:00 PM.