Operations Team Leader

UPS; Zaragoza; On-site; EUR 32,000 - 42,000; Full time

Benefits offered by this job

Competitive salary plus health保险

Continuous training and development

Opportunities for growth and careerad

Flexible role within logistics

Job summary

UPS in Zaragoza, Spain seeks a Team Leader to manage a dynamic team and deliver outstanding customer service. You will coach staff, develop talent, and lead initiatives to improve performance while coordinating with other departments for successful project execution.

The role requires a higher education degree (or in progress), intermediate English, and a proactive leadership approach with strong problem-solving abilities. Travel is occasional; hours include 3:00 PM to 11:00 PM.

Qualifications

• Higher Vocational Education or University Degree completed or in progress.
• Intermediate level English.
• Willingness to learn about new areas of the business and develop service-related knowledge.
• Strong leadership qualities and ability to make decisions quickly.
• Excellent communication skills.
• Proactive leader capable of resolving unexpected situations.
• Flexibility and analytical mindset with strong problem-solving and decision-making skills.
• MS Office applications knowledge, including Excel and Outlook.

Responsibilities

• Lead and coach your team, including training activities.
• Identify and develop high-potential talent within the company.
• Deliver excellence in customer service.
• Monitor KPIs and drive continuous improvement initiatives.
• Meet with service providers to ensure proper follow-up.
• Coordinate projects and communicate with other departments to support execution.
• Coordinate facility and service audits and ensure action follow-ups.
• Plan resources, holidays, and peak periods; adjust and execute plans as needed.
• Provide operational support as required.

Skills

Leadership

Communication

Decision making

Problem solving

English proficiency (Intermediate)

Travel flexibility

Education

Higher Vocational Education or University Degree

Tools

Excel

Outlook

Job description

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow-people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description

Are you confident making decisions? Are you skilled at managing people? Do you enjoy challenges and thrive in a dynamic, stimulating work environment with new opportunities to solve problems every day? If so, this job is for you!

We are looking for a new Team Leader to fill a vacancy in Zaragoza. This is not just any job. We're looking for someone special... we're looking for YOU!

What will you do on a typical day?

• Manage and lead your team, including coaching and training activities.
• Identify and develop high-potential talent within the company.
• Focus on delivering excellence in customer service.
• Monitor service performance indicators (KPIs) and drive continuous improvement initiatives.
• Meet with service providers (OSPs) when necessary to ensure proper customer service follow-up.
• Coordinate departmental projects and communicate with other departments to support project execution (BaSE, IE, etc.).
• Coordinate facility and service audits, ensuring follow-up on identified action items.
• Plan resources, public holidays, and Peak periods, making adjustments and executing plans as needed.
• Provide operational support whenever necessary.

What do we offer?

• Competitive salary plus health insurance
• Continuous training and development
• A varied role with opportunities for growth and career advancement

What should you be able to do?

• Higher Vocational Education qualification or University Degree (completed or in progress) is required.
• Intermediate level of English.
• Curiosity and willingness to learn about new areas of the business and develop service-related knowledge.
• Strong leadership qualities and the ability to make decisions quickly.
• Excellent communication skills.
• A proactive leader capable of resolving unexpected situations effectively.
• Flexible and analytical, with strong problem-solving and decision-making skills.
• Knowledge of MS Office applications, including Excel and Outlook, at user level.
• Flexibility is important within our organization, including for this role. Working hours: 3:00 PM to 11:00 PM.
• Previous experience in operations and team management will be highly valued.
• Availability to travel occasionally.

How We Recruit

At UPS, equal opportunity, fair treatment, and an inclusive workplace are of the utmost importance. We are committed to fair treatment in hiring, selection, training, promotion, and compensation based on merit, experience, and other job-related criteria. We do not discriminate against any applicant based on age, race, religion, sex, disability, sexual orientation, or gender identity.

A Little About Our Business

Founded in 1907 as a messenger company in the United States, UPS has grown into a global organization with one of the world's most recognized and admired brands. We have become the world's largest package delivery company and a leading global provider of specialized transportation and logistics services. Every day, we manage the flow of goods, funds, and information in more than 200 countries and territories worldwide.

Employee Type

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.