Euskera & Spanish-Speaking Customer Service Agent – Banking - Madrid

Cross Border Talents; Madrid; On-site; EUR 20,000 - 26,000; Full time

Benefits offered by this job

Language allowance

Sunday compensation

Hybrid working after training

Job summary

Cross Border Talents in Madrid/Valencia seeks a bilingual Euskera/Spanish Customer Service Agent for the banking sector. You will handle inquiries and resolve issues in both languages while delivering outstanding service.

The role starts on-site with 25 days of comprehensive training, transitioning to a hybrid model after the learning period. Training will occur in the Madrid area, with on-site requirements in Spain.

Qualifications

• Fluent written and spoken Euskera and Spanish.
• High school diploma or equivalent.
• Strong communication and problem-solving skills.

Responsibilities

• Provide excellent customer service to banking clients.
• Respond to customer inquiries in Euskera and Spanish.
• Assist customers with banking-related questions and concerns.
• Identify and resolve customer issues effectively.
• Maintain clear and professional communication.
• Work collaboratively with the team to ensure customer satisfaction.

Skills

Euskera fluency

Spanish fluency

Education

High school diploma

Tools

MS Office

Job description

Euskera & Spanish-Speaking Customer Service Agent – Banking

Valencia or Madrid, Spain

KEY INFORMATION

WORK MODEL
On-site initially, with a transition to hybrid after the training and learning period.

LANGUAGES
Euskera (Basque) & Spanish

WORKING HOURS
Monday to Friday, 08:00–16:00

TRAINING
25 days of comprehensive training provided.

ADDITIONAL BENEFITS

• Additional language allowance
• Extra compensation for Sunday work
• Hybrid working opportunity after the initial learning period

ABOUT THE ROLE

Are you fluent in Euskera and Spanish and looking for an exciting opportunity in the banking sector?

We are looking for a Customer Service Agent to support banking customers, answer their questions, and help resolve their issues in both languages.

You will receive comprehensive training to help you succeed in the role, with the opportunity to transition to a hybrid working model after completing the initial learning period.

YOUR RESPONSIBILITIES

• Provide excellent customer service to banking clients.
• Respond to customer inquiries in Euskera and Spanish.
• Assist customers with banking-related questions and concerns.
• Identify and resolve customer issues effectively.
• Maintain clear and professional communication.
• Work collaboratively with the team to ensure customer satisfaction.

REQUIREMENTS

• Fluent written and spoken Euskera and Spanish.
• High school diploma or equivalent.
• Strong communication and problem-solving skills.
• Ability to work effectively in a team.
• Intermediate computer skills.
• Willingness to attend on-site training in the Madrid area.
• Availability to complete a written language assessment and submit a short language video.
• Ability to provide a handwritten cover letter.

ABOUT THE LOCATION

Valencia or Madrid, Spain

Enjoy the opportunity to work in Spain while developing your professional experience in the banking and customer service sector.