Agente de Atención al Cliente – Euskera y Español | Banca

Cross Border Talents; Valencia; Sur place; EUR 18 000 - 28 000; Plein temps

Avantages offerts par ce poste

Language allowance

Sunday pay

Hybrid after training

Résumé du poste

Cross Border Talents in Valencia or Madrid is seeking a bilingual Euskera and Spanish-speaking Customer Service Agent to support banking clients on-site with a path to hybrid work after training. The role emphasizes fluent communication in both languages and a customer-focused approach.

The position requires a high school diploma, strong teamwork and communication, and basic computer skills. Expect a 25-day training program, language assessment, and on-site training in Madrid area.

Qualifications

• Fluent written and spoken Euskera and Spanish.
• High school diploma or equivalent.
• Strong communication and problem-solving skills.
• Ability to work effectively in a team.
• Intermediate computer skills.

Responsabilités

• Provide excellent customer service to banking clients.
• Respond to inquiries in Euskera and Spanish.
• Resolve customer issues with professionalism.
• Collaborate with team to ensure customer satisfaction.
• Attend on-site training in the Madrid area.
• Complete language assessments and related documentation.

Connaissances

Euskera fluency

Spanish fluency

Communication skills

Teamwork

Formation

High school diploma or equivalent

Outils

Computer skills

Description du poste

Euskera & Spanish-Speaking Customer Service Agent – Banking

Valencia or Madrid, Spain

KEY INFORMATION

WORK MODEL
On-site initially, with a transition to hybrid after the training and learning period.

LANGUAGES
Euskera (Basque) & Spanish

WORKING HOURS
Monday to Friday, 08:00–16:00

TRAINING
25 days of comprehensive training provided.

ADDITIONAL BENEFITS

• Additional language allowance
• Extra compensation for Sunday work
• Hybrid working opportunity after the initial learning period

ABOUT THE ROLE

Are you fluent in Euskera and Spanish and looking for an exciting opportunity in the banking sector?

We are looking for a Customer Service Agent to support banking customers, answer their questions, and help resolve their issues in both languages.

You will receive comprehensive training to help you succeed in the role, with the opportunity to transition to a hybrid working model after completing the initial learning period.

YOUR RESPONSIBILITIES

• Provide excellent customer service to banking clients.
• Respond to customer inquiries in Euskera and Spanish.
• Assist customers with banking-related questions and concerns.
• Identify and resolve customer issues effectively.
• Maintain clear and professional communication.
• Work collaboratively with the team to ensure customer satisfaction.

REQUIREMENTS

• Fluent written and spoken Euskera and Spanish.
• High school diploma or equivalent.
• Strong communication and problem-solving skills.
• Ability to work effectively in a team.
• Intermediate computer skills.
• Willingness to attend on-site training in the Madrid area.
• Availability to complete a written language assessment and submit a short language video.
• Ability to provide a handwritten cover letter.

ABOUT THE LOCATION

Valencia or Madrid, Spain

Enjoy the opportunity to work in Spain while developing your professional experience in the banking and customer service sector.