Bilingual Banking Customer Agent – Euskera & Spanish

Cross Border Talents; Valencia; On-site; EUR 21,000 - 28,000; Full time

Benefits offered by this job

Additional language allowance

Sunday work compensation

Hybrid working after training

Job summary

Cross Border Talents in Spain seeks a Euskera & Spanish-speaking Customer Service Agent for the banking sector. You will support customers in both languages, resolve inquiries, and participate in comprehensive training with a path to hybrid work after learning.

The role emphasizes clear communication, teamwork, and strong problem-solving skills, with on-site training in Madrid and gradual transition to hybrid work as you gain proficiency.

Qualifications

• Fluent written and spoken Euskera and Spanish.
• High school diploma or equivalent.
• Strong communication and problem-solving skills.
• Ability to work effectively in a team.
• Intermediate computer skills.
• Willingness to attend on-site training in the Madrid area.
• Availability to complete a written language assessment and submit a short language video.
• Ability to provide a handwritten cover letter.

Responsibilities

• Provide excellent customer service to banking clients.
• Respond to inquiries in Euskera and Spanish.
• Assist customers with banking-related questions and concerns.
• Identify and resolve customer issues effectively.
• Maintain clear and professional communication.
• Work collaboratively with the team to ensure customer satisfaction.

Skills

Fluent Euskera

Fluent Spanish

Teamwork

Communication

Problem-solving

Computer literacy

Education

High school diploma

Job description

Cross Border Talents in Spain seeks a Euskera & Spanish-speaking Customer Service Agent for the banking sector. You will support customers in both languages, resolve inquiries, and participate in comprehensive training with a path to hybrid work after learning.

The role emphasizes clear communication, teamwork, and strong problem-solving skills, with on-site training in Madrid and gradual transition to hybrid work as you gain proficiency.