Bilingual Euskera & Spanish Banking Support Specialist

Cross Border Talents; Valencia; Hybrid; EUR 21,000 - 27,000; Full time

Benefits offered by this job

Additional language allowance

Extra compensation for Sunday work

Hybrid working after training

Job summary

Cross Border Talents is seeking an Euskera & Spanish-speaking Customer Service Agent for the banking sector, with flexible location options in Valencia or Madrid. You will handle customer inquiries in both languages and help resolve issues effectively, ensuring a high level of service.

The role begins on-site with a transition to hybrid after the training and learning period, and includes comprehensive onboarding to familiarize you with banking processes and customer care standards.

Qualifications

• Fluent written and spoken Euskera and Spanish.
• High school diploma or equivalent.
• Strong communication and problem-solving skills.
• Ability to work effectively in a team.

Responsibilities

• Provide excellent customer service to banking clients.
• Respond to customer inquiries in Euskera and Spanish.
• Assist customers with banking-related questions and concerns.
• Identify and resolve customer issues effectively.
• Maintain clear and professional communication.
• Work collaboratively with the team to ensure customer satisfaction.

Skills

Euskera fluency

Spanish fluency

Customer service

Teamwork

Education

High school diploma

Tools

Office software

CRM systems

Job description

Cross Border Talents is seeking an Euskera & Spanish-speaking Customer Service Agent for the banking sector, with flexible location options in Valencia or Madrid. You will handle customer inquiries in both languages and help resolve issues effectively, ensuring a high level of service.

The role begins on-site with a transition to hybrid after the training and learning period, and includes comprehensive onboarding to familiarize you with banking processes and customer care standards.