Especialista En Marca Y Experiencia De Cliente

Barceló Corporación Empresarial, S.A.; Berga; A distancia; EUR 24.000 - 32.000; Jornada completa

Descripción de la vacante

Barceló Corporación Empresarial, S.A. busca un Especialista en Experiencia del Cliente Remoto para unirse al equipo.

La posición es 100% remota y basada en Galicia, España, con responsabilidad de brindar soporte de alta calidad, resolver incidencias y asegurar una experiencia fluida en todos los puntos de contacto. Se requiere experiencia en servicio al cliente, dominio del español y habilidades para trabajar de forma independiente con herramientas digitales y CRM.

Formación

• Experiencia en servicio al cliente, preferentemente remoto.
• Excelente comunicación escrita y verbal en español.
• Conocimiento de software de atención al cliente y CRM.

Responsabilidades

• Proporcionar soporte al cliente a través de correo, chat y teléfono.
• Resolver consultas y quejas de clientes de forma profesional.
• Documentar interacciones y feedback en el CRM.
• Identificar oportunidades para mejorar la experiencia del cliente.
• Colaborar con equipos internos para resolver incidencias complejas.

Conocimientos

Empatía

Comunicación (español)

Gestión del tiempo

Trabajo remoto

Atención al cliente

Herramientas

CRM systems

Herramientas de colaboración remota

Descripción del empleo

Our client is seeking a highly motivated and empathetic Especialista en Experiencia del Cliente Remoto to join their growing team. This fully remote position is based in the autonomous community of Galicia, Spain, and offers the unique opportunity to shape customer interactions from anywhere. As a remote specialist, you will be the primary point of contact for customers, providing exceptional support, resolving issues, and ensuring a seamless experience across all touchpoints. This role requires a deep understanding of customer service best practices, excellent communication skills, and the ability to work independently in a virtual environment. You will play a crucial role in maintaining customer satisfaction and loyalty for our client's brand, contributing significantly to their reputation. The focus is on delivering personalized and efficient support, leveraging digital tools and platforms.

About the Role

Our client is seeking a highly motivated and empathetic Especialista en Experiencia del Cliente Remoto to join their growing team. This fully remote position is based in the autonomous community of Galicia, Spain, and offers the unique opportunity to shape customer interactions from anywhere. As a remote specialist, you will be the primary point of contact for customers, providing exceptional support, resolving issues, and ensuring a seamless experience across all touchpoints. This role requires a deep understanding of customer service best practices, excellent communication skills, and the ability to work independently in a virtual environment. You will play a crucial role in maintaining customer satisfaction and loyalty for our client's brand, contributing significantly to their reputation. The focus is on delivering personalized and efficient support, leveraging digital tools and platforms.

Key Responsibilities

• Provide high-quality customer support via various remote channels (email, chat, phone).
• Address customer inquiries, concerns, and complaints in a timely and professional manner.
• Troubleshoot and resolve customer issues effectively, ensuring customer satisfaction.
• Document customer interactions and feedback accurately in the CRM system.
• Proactively identify opportunities to improve the customer experience.
• Collaborate with internal teams to expedite complex issues and share customer insights.
• Stay updated on product knowledge and company policies to provide accurate information.
• Contribute to the development of customer service resources and FAQs.
• Maintain a positive and professional attitude in all customer interactions.

Requirements

• Proven experience in a customer service or support role, preferably in a remote setting.
• Excellent written and verbal communication skills in Spanish.
• Strong empathy, patience, and a genuine desire to help customers.
• Proficiency with customer service software, CRM systems, and remote collaboration tools.
• Ability to work independently, manage time effectively, and meet deadlines.
• A reliable internet connection and a dedicated home office setup are essential.
• Strong problem-solving skills and the ability to think critically.
• Adaptability and willingness to learn new tools and processes.
• Experience in the retail sector is a plus for understanding customer needs.

Benefits

This fully remote position offers the flexibility to work from home across Galicia or anywhere in Spain, with a competitive salary and benefits package. Our client provides a supportive virtual work environment with opportunities for professional development and career advancement. You will have the chance to work with a forward-thinking company that values its employees and fosters a culture of continuous improvement. Join a dedicated team committed to delivering outstanding customer experiences from afar.

Our client is revolution