Payment Support Specialist

Jobgether; Sevilla; Remote; EUR 26,000 - 35,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Remote work flexibility

Training programs

Job summary

Jobgether is seeking a proactive Customer Support Specialist for a fully remote role. You will address customer inquiries via email, phone, and chat, troubleshoot issues, and ensure a positive service experience for our global clients.

This remote-first position requires fluent Spanish, strong communication, empathy, and independent work. You will document interactions in the CRM, help users navigate products, and contribute to knowledge base updates from home.

Qualifications

• 1+ year of customer support experience or similar role.
• Excellent verbal and written communication in Spanish.
• Strong empathy and active listening skills.
• Proficiency with CRM software, ticketing systems, and related tools.

Responsibilities

• Respond to customer inquiries via email, phone, and chat in a prompt and courteous manner.
• Diagnose and resolve customer issues, from simple questions to complex technical problems.
• Document interactions and resolutions in the CRM system accurately.
• Collaborate with internal teams to escalate and resolve issues.

Skills

Customer support

Spanish language

Empathy & active listening

CRM software

Remote work

Education

High school diploma

College degree a plus

Tools

CRM software

Ticketing systems

Job description

Our client is actively seeking a dedicated and empathetic Customer Support Specialist for a fully remote position. This role is integral to our client's commitment to providing exceptional service and support to their global customer base. You will leverage your communication and problem-solving skills to address customer inquiries, troubleshoot issues, and ensure a positive and seamless experience. This is a fantastic opportunity for an experienced customer service professional looking to work remotely and grow their career with a forward-thinking company. If you are self-motivated, organized, and passionate about helping others,

Customer Support Specialist (Remote-First)

Our client is seeking a proactive and detail-oriented Customer Support Specialist to join their fully remote team. This position is designed for individuals who excel at providing outstanding customer service and thrive in a virtual work environment, ideally based near Valladolid, Castile and León, ES. You will be instrumental in ensuring our customers receive prompt, accurate, and friendly support across various channels. This role emphasizes autonomy, problem-solving, and a commitment to enhancing the customer journey. If you are a self-starter with a passion for technology and exceptional communication skills, we want to hear from you. Embrace the flexibility and collaborative spirit of a remote-first company.

Key Responsibilities

• Responding to customer inquiries via email, phone, and chat in a prompt, professional, and courteous manner.
• Diagnosing and resolving customer issues, ranging from simple inquiries to complex technical problems.
• Providing clear and concise instructions and guidance on product usage and troubleshooting steps.
• Accurately documenting all customer interactions, resolutions, and feedback in the CRM system.
• Collaborating with other departments to escalate unresolved issues and contribute to process improvements.
• Contributing to the development and maintenance of our knowledge base and support documentation.
• Striving to achieve high customer satisfaction scores and first-contact resolution rates.

Requirements

• Previous experience in a customer support or similar role, with demonstrated success.
• Excellent verbal and written communication skills in Spanish.
• Strong empathy and active listening skills to understand customer needs.
• Proficiency with customer support software, ticketing systems, and CRM platforms.
• Ability to work independently, manage time effectively, and maintain productivity in a remote setting.
• Strong problem-solving aptitude and critical thinking skills.
• High school diploma or equivalent; a college degree is a plus.
• A stable internet connection and a dedicated, quiet workspace are mandatory.

Benefits

As a Customer Support Specialist, you will receive a competitive salary, comprehensive health benefits, and paid time off. Our client offers robust training programs and numerous opportunities for professional development and career advancement. Enjoy the flexibility and autonomy of a fully remote role while being part of a collaborative and supportive team. We believe in fostering a positive work environment that promotes work-life balance. This position, though remote, allows you to be connected to our team based in Oviedo, Asturias, ES, and contribute significantly to our customer success initiatives.

Customer Support Specialist - Fully Remote

Our client is seeking a proactive and dedicated Customer Support Specialist to join their entirely remote team. This role is critical for enhancing customer satisfaction and loyalty, serving clients in and around the beautiful city of Oviedo, Asturias, ES. As a remote-first organization, we provide all the tools and support necessary for you to succeed from home. You will be the primary point of contact for customers, handling inquiries, resolving issues, and providing an exceptional service experience across various communication channels. We are looking for individuals with a strong work ethic, excellent communication skills, and a passion for problem-solving. This is a unique opportunity to advance your career in customer service within a flexible, supportive, and forward-thinking company. The ideal candidate will be comfortable working independently and as part of a distributed team.

Key Responsibilities

• Manage incoming customer queries via phone, email, live chat, and social media platforms.
• Provide accurate and timely information about products, services, and policies.
• Troubleshoot and resolve customer issues effectively, aiming for first-contact resolution.
• Document all customer interactions and resolutions meticulously in the CRM system.
• Escalate complex or unresolved issues to the appropriate internal teams or supervisors.
• Gather customer feedback and report trends to aid in service and product improvements.
• Educate customers on how to best use our products and services.
• Meet and exceed key performance indicators (KPIs) related to customer satisfaction, response times, and resolution rates.
• Contribute to a positive team environment by sharing knowledge and supporting colleagues.
• Stay current with product updates and company procedures.