Especialista de Soporte Técnico Remoto & Atención al Cliente

MediaMarktSaturn Plattform Services GmbH; Murcia; Teletrabalho; EUR 24 000 - 32 000; Tempo integral

Resumo da oferta

NTT DATA, a leading global innovator in business and technology services, is seeking an entry level Networking Remote Field Service Engineer (L1) to join our remote support team. The role focuses on identifying and resolving incidents, maintaining service levels, and collaborating with clients and vendors.

This position offers remote work and exposure to Cisco, Juniper, Aruba, and RiverBed technologies. You will monitor service delivery, use knowledge articles, and escalate issues as needed

Qualificações

• Bachelor's degree in Information Technology or Computing or related field.
• Associate level certification in different Networking technologies such as Cisco, Juniper, Aruba, F5, CCNA, JNCIA, ACMA etc.

Responsabilidades

• Provides remote technical support to clients by identifying and resolving incidents and problems.
• Maintains service delivery according to agreed procedures and SLAs.
• Documents and closes resolved incidents and maintains CI configuration records.

Conhecimentos

Communication

Customer focus

Time management

Remote support

Basic networking concepts

Formação académica

Bachelor's degree in IT or Computing

Networking certifications (CCNA, JNCIA)

Ferramentas

Cisco

Juniper

Aruba

RiverBed

Descrição da oferta de emprego

NTT DATA, a leading global innovator in business and technology services, is seeking an entry level Networking Remote Field Service Engineer (L1) to join our remote support team. The role focuses on identifying and resolving incidents, maintaining service levels, and collaborating with clients and vendors.

This position offers remote work and exposure to Cisco, Juniper, Aruba, and RiverBed technologies. You will monitor service delivery, use knowledge articles, and escalate issues as needed