Enterprise SaaS CSM - Language EdTech

Busuu; Comunidad de Madrid; Hybrid; EUR 45,000 - 65,000; Full time

Benefits offered by this job

Private Health Insurance

Training budget

Flexible hours

Hybrid/Remote work

Free breakfast & snacks

Enhanced parental leave

Team socials

Job summary

Busuu is seeking a Customer Success Manager to ensure client success and business impact for 3+ years in a tech/SaaS setting. You will build strong relationships, drive adoption, and collaborate with Sales and Product to translate needs into solutions.

You will onboard new clients, implement strategies to improve retention and growth, and gather references and case studies while understanding market trends across Europe.

Qualifications

• 3+ years in Customer Success/Client Relationship/Account Management in a tech/SaaS context.
• Fluency in French and English.
• Entrepreneurial, solutions-focused mindset with client-centric approach.
• Ability to interpret and present client data to customers.
• Interest in identifying client problems and delivering smart solutions.
• Experience with enterprise-sized SaaS clients.

Responsibilities

• Build strong, long-term relationships with our clients.
• Maximise client usage and ensure outcomes against goals and KPIs.
• Develop and deploy strategies to improve retention and drive account growth.
• Onboard new clients and enable them to implement Busuu in their organisation.
• Collaborate with sales and product to translate business needs into solutions.
• Drive customer references, case studies and referrals.
• Monitor trends in the corporate language market and understand the competitive landscape.

Skills

Customer Success

Client Relationship

Account Management

French

English

Entrepreneurial

Solutions-focused

Job description

Busuu is seeking a Customer Success Manager to ensure client success and business impact for 3+ years in a tech/SaaS setting. You will build strong relationships, drive adoption, and collaborate with Sales and Product to translate needs into solutions.

You will onboard new clients, implement strategies to improve retention and growth, and gather references and case studies while understanding market trends across Europe.