Client Success Specialist — Multilingual Web Support

Ovhcloud; Madrid; Hybrid; EUR 38,000 - 46,000; Full time

Job summary

SAP Academy for Customer Success in Spain offers a 10-month learn-apply program for early-career professionals. You will develop as a Customer Success Manager with classroom and field phases, mentored by a senior CSM, and gain hands-on experience across SAP cloud solutions.

The program emphasizes AI understanding, business transformation, and customer value realization. This hybrid role combines training with real customer-facing activities in a dynamic global team.

Qualifications

• 2–3 years of experience supporting customers and driving business transformation.
• Proven ability to deliver strategic guidance and solutions that drive customer success and long-term value, with experience resolving issues and managing escalations.
• A cooperative and productive approach to working relationships, internally and externally.
• Strong learning agility and the ability to apply knowledge quickly in a fast-paced environment.
• Understanding of AI fundamentals, uses, and ethics to identify problems solvable with AI.
• Strong business acumen and knowledge of business processes.
• Proficiency in English to engage with a global network.
• Familiarity with AI adoption concepts and practical AI usage in day-to-day tasks.

Responsibilities

• Complete a 10-month learn-apply program with classroom and field phases in the CSM team.
• Engage in experiential learning focusing on digital transformation, global intelligence, and strategy/tools/process.
• Enhance skills around the solution portfolio, manage customer retention, and drive value realization.
• Receive onboarding in the local market with mentoring from a senior CSM.

Skills

Customer success

AI fundamentals

English proficiency

Problem solving

Project management

Adaptability

Job description

Customer Success Manager (CSM) - SAP Academy for Customer Success - Spain (Hybrid)

Requisition ID:
Work Area: Sales
Expected Travel: 0 - 10%
Career Status: Graduate
Employment Type: Regular Full Time
Career Level: T2
Hiring Manager: Beatriz Garrido
Recruiter Name: Camila Lopez Marsano

What You'll Do

• Successfully complete a 10-month learn-apply program, which includes classroom phases and field phases with your CSM team, that enhances your support in the CSM role, a critical customer-facing function within our dynamic Customer Success board area.
• Immerse yourself in multi-dimensional, experiential learning with a focus on digital transformation, global intelligence, human skills, business and technology acumen, solution/industry knowledge, and strategy/tools/process.
• Enhance skills around your solution portfolio, managing customer retention, and driving value realization.
• Receive onboarding in your local market with on-the-job training and mentoring by a senior CSM professional in the field. You will have the opportunity to work both behind the scenes and directly with customers.

CSM focus areas

• SAP Business Transformation Management (BTM) - Knowledge in Business Process Management/Business Process Automation applications.
• SAP Supply Chain Management (SCM) - Knowledge in Supply Chain, Asset Management, Manufacturing, Logistics, or Product and Project lifecycle management.

What You Bring

• 2-3 years of experience supporting customers and driving business transformation, ideally in consulting or account management.
• Proven ability to deliver strategic guidance and solutions that drive customer success and long-term value, coupled with experience in resolving issues and managing escalations to ensure satisfaction and business continuity.
• A cooperative and productive approach to working relationships, internally and externally.
• A strong ability to quickly learn new concepts, adapt to changing environments, and apply knowledge to deliver results.
• An understanding of AI fundamentals, uses, and ethics, to identify business problems solvable with AI.
• Strong Business Acumen, including demonstrated knowledge of business processes and/or industries.
• Proficiency in English to engage with our global network.
• AI focus areas: (AI Adoption Mindset, Agentic AI Day-to Day Practice, and Context Engineering)
• A curious and agile mindset, with a passion for learning and the resilience to adapt in a fast-paced, evolving environment.
• Strong problem-solving, project management, and creative thinking skills, with the ability to collaborate across teams and communicate ideas clearly and effectively.
• Emotional intelligence and cultural awareness that support inclusive teamwork and thoughtful stakeholder engagement.
• A growing foundation in business acumen and emerging technologies, especially artificial intelligence, paired with a results-oriented approach and the courage to take initiative.

SALES: The SAP Academy for Customer Success is a global development program designed for talent who are early in their career. Join us for a unique opportunity to build a global network, collaborate with customers and gain hands-on experience with world-class cloud solutions - all while learning in a dynamic environment and earning competitive pay and benefits.

EOE AA M/F/Vet/Disability : Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, etc), sexual orientation, gender identity or expression, protected veteran status, or disability. Successful candidates might be required to undergo a background verification with an external vendor.