Senior Customer Success Manager - SaaS & EdTech

Busuu; España; Hybrid; EUR 42,000 - 70,000; Full time

Benefits offered by this job

Private Health Insurance

Training budget

Flexible working hours

Hybrid or remote working

Free breakfast & snacks

Enhanced parental leave

Team social events

Job summary

Busuu is a leading EdTech company with 120+ million users, part of Chegg. We seek a Customer Success Manager to ensure client success, renewals and expansion by aligning Busuu solutions with client objectives and collaborating with sales and product teams.

You will build long-term relationships, drive adoption, and translate business needs into new solutions for corporate clients. Fluency in French and English and 3+ years in Customer Success are required.

Qualifications

• 3+ years experience in Customer Success/ Client Relationship/ Account Management within a technology business and SaaS environment
• French and English fluency
• An entrepreneurial, solutions-focused individual, who puts clients' needs at the core of business.
• Ability to interpret then present client data to customers
• Keen interest in identifying client problems and finding smart solutions
• Previous experience in enterprise sized clients (SaaS model)

Responsibilities

• Build strong and long term relationships with our clients
• Ensure our clients are maximising their use of Busuu and we are delivering against agreed goals and KPIs
• Develop and deploy strategies and action plans to improve the client experience, gross/net retention and enable account growth
• Successfully onboard new clients and build capabilities to help clients implement Busuu in their organisation
• Work with new business and product teams to translate business needs and product requirements into new solutions for customers
• Drive customer references, case studies and referrals
• Identify emerging trends in the local corporate language market and build good awareness of the competitive environment.

Skills

Customer success

Client relationships

Account management

French fluency

English fluency

Data interpretation

Job description

Busuu is a leading EdTech company with 120+ million users, part of Chegg. We seek a Customer Success Manager to ensure client success, renewals and expansion by aligning Busuu solutions with client objectives and collaborating with sales and product teams.

You will build long-term relationships, drive adoption, and translate business needs into new solutions for corporate clients. Fluency in French and English and 3+ years in Customer Success are required.