Enterprise Automation & AI Success Manager

Workato; Barcelona; Presencial; EUR 90.000 - 140.000; Jornada completa

Descripción de la vacante

Workato in Barcelona is seeking an exceptional Customer Success Manager to own a portfolio of accounts, ensuring value realization through the Workato platform, driving adoption, retention and expansion across business units.

The role requires 5+ years in customer success or related fields, strong executive relationship skills, English fluency, and ability to manage ARR across Forbes Global 2000 clients; temporary 6-month assignment with potential extension.

Formación

• BS or equivalent technical education; MBA a plus.
• 5+ years in consulting, customer success, client relationship, or technical account management with evidence of adoption and retention.
• Proven track record in managing a portfolio and driving revenue growth.
• Experience as Sr CSM, Account Manager, or Sales Executive in large PaaS environments preferred.
• Fluency in English with strong communication and presentation skills.

Responsabilidades

• Own a portfolio of accounts, ensure value realization through Workato and drive adoption.
• Maintain executive relationships and drive retention and expansion across business units.
• Lead Customer Objectives reviews, Exec Business reviews, and strategy discussions.
• Develop understanding of customers’ business and guide them to outcomes using Workato.
• Create Joint Success Plans and tracking to map Workato value to business initiatives.
• Provide periodic reporting and develop growth and mitigation plans.
• Serve as escalation point for issues and orchestrate resolutions.
• Collaborate with internal teams to ensure customer satisfaction and success.
• Run enablement programs, bootcamps, and hackathons to boost adoption.
• Contribute to the Customer Success practice with playbooks and process improvements.
• Support sales activities to drive revenue growth and customer expansion.

Conocimientos

Customer success

Account management

Relationship building

Communication

English fluency

Educación

BS or equivalent technical education

MBA a plus

Descripción del empleo

Workato in Barcelona is seeking an exceptional Customer Success Manager to own a portfolio of accounts, ensuring value realization through the Workato platform, driving adoption, retention and expansion across business units.

The role requires 5+ years in customer success or related fields, strong executive relationship skills, English fluency, and ability to manage ARR across Forbes Global 2000 clients; temporary 6-month assignment with potential extension.