AI-Driven Customer Success Executive

Darwin AI; Barcelona; Híbrido; EUR 45.000 - 65.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Language Classes

OpenAI Premium License

Paid Time Off 25 days

Hybrid Work Model

Descripción de la vacante

Darwin AI is seeking a Customer Success Executive in Barcelona to drive adoption and retention for our AI platform. You will be the main point of contact, building long-term relationships and guiding customers to maximize value.

Join a fast-paced SaaS environment, collaborating withProduct, Engineering, and Support teams to resolve issues and deliver proactive solutions. Hybrid work model with regular in-office days and remote work options.

Formación

• Experience in Customer Success or Account Management in SaaS/AI environments.
• Ability to analyze data and apply insights to success strategies.
• Familiarity with CRM tools like Planhat or equivalent.
• Knowledge of AI solutions and basic technical troubleshooting.

Responsabilidades

• Manage ongoing relationships with assigned customers, serving as primary contact for support, updates, and optimization of AI solutions.
• Conduct Monthly Business Reviews to analyze satisfaction, discuss AI performance, and identify improvements.
• Proactively follow up with clients to identify new use cases and communicate product updates.
• Monitor accounts to detect churn risk and collaborate with teams to improve engagement.
• Lead adoption workshops and training to increase client proficiency and deeper tool integration.
• Analyze customer feedback and usage data to identify trends and opportunities.
• Collaborate with Customer Support, Product and Engineering to resolve issues and feed product improvements.
• Maintain accurate records of interactions and progress in Planhat and other CRM tools.

Conocimientos

Customer Success

Account Management

Data Analysis

CRM Tools

Communication Skills

SaaS Experience

Herramientas

Planhat

Descripción del empleo

Darwin AI is seeking a Customer Success Executive in Barcelona to drive adoption and retention for our AI platform. You will be the main point of contact, building long-term relationships and guiding customers to maximize value.

Join a fast-paced SaaS environment, collaborating withProduct, Engineering, and Support teams to resolve issues and deliver proactive solutions. Hybrid work model with regular in-office days and remote work options.