Technical Account Manager

Maisa; Madrid; Híbrido; EUR 50.000 - 70.000; Jornada completa

Descripción de la vacante

Maisa busca un Gerente de Cuentas Técnicas para impulsar la adopción y el valor en clientes empresariales implementando su plataforma de IA. Las responsabilidades incluyen gestionar el ciclo completo de implementaciones, la coordinación de actividades de onboarding y la gestión de programas para asegurar resultados transformadores. Se requieren habilidades técnicas fuertes y comunicación efectiva en español e inglés.

La posición permite trabajo híbrido en Madrid y requiere disponibilidad para viajar un 25% del tiempo. Se valoran trayectorias en gestión de cambios y optimización de procesos.

Formación

• Experiencia demostrable en gestión de implementaciones tecnológicas a gran escala.
• Capacidades sólidas de gestión de programas y coordinación de flujos de trabajo paralelos.
• Excelentes habilidades de comunicación y documentación.

Responsabilidades

• Liderar la implementación de la plataforma a nivel empresarial.
• Coordinar actividades de onboarding del cliente.
• Establecer y rastrear KPIs para cada fase del despliegue.
• Desarrollar programas de formación escalables para fomentar la autosuficiencia del cliente.

Conocimientos

Gestión de implementaciones tecnológicas a gran escala

Gestión de programas

Conocimientos técnicos en infraestructuras modernas

Comunicación efectiva

Proficiencia en español e inglés

Capacidad analítica

Educación

Licenciatura en Ciencias de la Computación o campos relacionados

Herramientas

AWS

Azure

Kubernetes

REST APIs

Descripción del empleo

Location: Spain / Madrid / Hybrid / Remote

Language: Spanish Mandatory

Team: Client Services

About the Role

The Technical Account Manager plays a crucial client-facing role to drive adoption, expansion, and value realization for enterprise customers implementing our agentic AI platform. You will manage the full lifecycle of customer deployments, from leading discovery processes, through initial technical implementation and on to broad organizational adoption. TAMs provide program/project management for enterprise-wide rollouts, coordinating implementation across multiple departments and stakeholders while ensuring consistent value delivery and transformative results for clients. This role can be remote, based anywhere in Spain, with approximately 25% travel time on-site with customers and Maisa offices.

What You'll Do

Implementation & Delivery

• Lead enterprise-wide platform rollouts across multiple customer departments, managing parallel implementation streams, comprehensive project plans, milestones, and resource requirements.
• Coordinate customer onboarding activities including technical setup, process discovery and mapping, user training, and knowledge transfer.

Program Management & Governance

• Establish and track KPIs and success metrics for each deployment phase, providing regular status updates to internal and customer executive stakeholders.
• Identify and mitigate implementation risks through proactive program management.

Enablement & Adoption

• Develop scalable training programs and materials to drive customer self-sufficiency and adoption through change management best practices.
• Build and maintain a use case repository to track implementation progress, measure success, and identify expansion opportunities.

Stakeholder Management

• Serve as primary point of contact for technical and operational issues during implementation.
• Facilitate cross-functional collaboration between customer teams and Maisa AI resources, driving stakeholder engagement.

What You'll Bring

Key Requirements

• Strong demonstrable experience managing enterprise technology implementations, with proven experience leading customer onboarding, training programs, and change management initiatives at scale.
• Strong program management capabilities including coordinating parallel workstreams, dependencies, and stakeholder management from technical teams to C-suite.
• Solid technical knowledge across modern cloud infrastructure and software technologies (AWS, Azure, Kubernetes, CI/CD, REST APIs) from either commercial experience or a Bachelor's degree in Computer Science, Information Systems, or related field.
• Demonstrable experience leading discovery processes and process mapping using various frameworks and methodologies.
• Excellent communication and documentation skills with ability to present complex technical ideas and AI automation solutions to both technical and non‑technical stakeholders.
• Business proficiency in Spanish and English; additional European languages a plus.
• Ability to travel up to 25% of the time.

Desired Qualities

• Hands‑on experience with enterprise automation platforms (UiPath, Automation Anywhere, Blue Prism, Celonis) and relevant certifications (PMP, PRINCE2, Agile).
• Background in process optimization, business process management, or digital transformation with track record of successful change management in large organizations.
• Self‑starter who thrives in fast‑paced, founder‑led environments with comfort navigating ambiguity and creating structure in undefined scenarios.
• Strong analytical skills for tracking program metrics and demonstrating customer value.
• Willingness to actively use AI tools to enhance productivity and preference for flat organizations with direct impact.

Maisa is committed to Equal Employment Opportunity through attracting and retaining a complementary team of employees and building an inclusive environment for all.