Enterprise AI Service Sales Executive

Salesforce; Madrid; On-site; EUR 90,000 - 130,000; Full time

Job summary

Salesforce is seeking an Account Executive to drive growth for the Agentforce Service platform across Contact Center, ITSM, and HR Service. You will build account plans, uncover client goals, and deliver value propositions that blend AI agents with human service.

Expect collaboration with cross-functional teams to close complex enterprise deals. Ideal candidates bring proven quota attainment in tech sales, a strong discovery/processes mindset, and excellent communication skills to influence

Qualifications

• Track record of quota-carrying, technology solution-based direct sales.
• Experience selling Contact Center, ITSM, HR Service, or Service Engagement software.
• Strong discovery and solutioning to map business needs to value.
• Confident written, verbal, and presentation communicator.

Responsibilities

• Building and executing account plans to retain and grow ACV with existing customers, focused on upsell and cross-sell opportunities.
• Running discovery to uncover customers' current processes, business objectives, and strategic goals, translating them into use cases and value hypotheses.
• Crafting and presenting compelling value propositions across the Agentforce and Service Cloud stack — including customer service, ITSM, and HR service capabilities.
• Aligning account teams and partner ecosystems to move deals forward and support long-term customer success.

Job description

Salesforce is seeking an Account Executive to drive growth for the Agentforce Service platform across Contact Center, ITSM, and HR Service. You will build account plans, uncover client goals, and deliver value propositions that blend AI agents with human service.

Expect collaboration with cross-functional teams to close complex enterprise deals. Ideal candidates bring proven quota attainment in tech sales, a strong discovery/processes mindset, and excellent communication skills to influence