AI Process & Delivery Architect for Salesforce & Automation

Webfleet

Barcelona

Hybrid

EUR 90,000 - 140,000

Full time

14 days+

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Benefits offered by this job

Remote work 3 days

Home office allowance

Travel up to 40 days/yr

Birthday off

Health insurance

Pension plan

Meal or transport vouchers

Learning budget

Job summary

Webfleet is seeking an AI Process & Delivery Architect to lead AI adoption, delivery, and embedding across the organization. You will own operational AI redesign, agent-based delivery, and customer/employee journeys within Salesforce and related platforms.

The role requires hands-on Salesforce delivery, strong process mapping, and experience delivering AI solutions. Expect hybrid work with global collaboration and measurable outcomes.

Qualifications

5+ years in business/solution architecture, process design, or CRM delivery.
Hands-on Salesforce delivery experience - Service Cloud, Sales Cloud, Flows.
Practical experience delivering AI, automation, or conversational AI solutions.
Strong process mapping skills (BPMN, value stream mapping, Lucidchart or equivalent).
Ability to engage and manage complex stakeholder environments.

Responsibilities

Lead AI and CRM delivery across Salesforce platforms.
Design AI-enabled customer journeys and service experiences.
Configure Agentforce agents and AI prompts.
Collaborate with Marketing, Sales Enablement, IT and Engineering.
Translate requirements into scalable deployments.

Skills

Salesforce

AI delivery

Process design

Stakeholder management

CRM delivery

Tools

Salesforce

Lucidchart

BPMN

Job description

The role requires hands-on Salesforce delivery, strong process mapping, and experience delivering AI solutions. Expect hybrid work with global collaboration and measurable outcomes.

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