Enterprise AI CX Account Executive – Madrid

Zendesk, Inc.; España; Hybrid; EUR 120,000 - 180,000; Full time

Job summary

Zendesk, Inc. in Madrid is seeking an experienced Enterprise Account Executive to drive growth across the Iberian market (Spain & Portugal). You will lead new business efforts, build executive relationships, and articulate the value of AI-powered CX solutions to large enterprises.

You will navigate multi-month deals, design strategic account plans, and collaborate with Customer Success, Solutions Engineering, and Product teams to deliver measurable ROI. Fluency in English and Spanish is required.

Qualifications

• 8+ years of cloud/software B2B sales or solution engineering experience.
• Proven success navigating complex Enterprise sales cycles with multi-month engagements and PoCs.
• Demonstrated success selling into Enterprise organizations ($1B+ in revenue).
• Strong quota attainment (2 of the last 3 years) and Presidents Club a plus.
• Skilled at engaging VP and C-level executives with AI-powered CX value.
• Experience creating and executing territory/account growth plans.
• Fluency in English and Spanish; Portuguese is a plus.

Responsibilities

• Drive top line revenue growth by acquiring new Enterprise customers across Iberian Market (Spain & Portugal).
• Expand AI and automation adoption; cross-sell and upsell Zendesk solutions.
• Manage and nurture key customer relationships for retention and growth.
• Use data insights and analytics to prospect effectively and expand within accounts.
• Create quarterly territory and account plans to grow Zendesk's Enterprise market share.
• Develop deep understanding of Zendesk's AI/CX platform and align to business goals.
• Lead complex, multi-stakeholder sales cycles with PoCs and AI-enabled design.
• Maintain a robust pipeline and accurate forecasting to exceed revenue goals.
• Build and sustain C-level relationships as a trusted advisor.
• Collaborate with Leadership, Customer Success, Solutions Eng, and Product.
• Negotiate and close high-value enterprise deals with business cases and ROI.
• Stay current with industry trends, AI advances, and competitive landscapes.

Skills

Enterprise sales

Executive stakeholders

Quota attainment

Negotiation

Multi-month deals

Territory growth

Presentation skills

English fluency

Education

BA/BS or equivalent

Tools

Salesforce

Outreach

Clari

Seismic

Looker

Job description

Zendesk, Inc. in Madrid is seeking an experienced Enterprise Account Executive to drive growth across the Iberian market (Spain & Portugal). You will lead new business efforts, build executive relationships, and articulate the value of AI-powered CX solutions to large enterprises.

You will navigate multi-month deals, design strategic account plans, and collaborate with Customer Success, Solutions Engineering, and Product teams to deliver measurable ROI. Fluency in English and Spanish is required.