Enterprise Account Executive (New Business)

Zendesk Technologies Spain, S.L. (Spain); España; Hybrid; EUR 90,000 - 140,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Zendesk Technologies Spain, S.L. (Spain) is seeking an experienced Enterprise Account Executive to drive growth in the Iberian market from Madrid. You will lead complex, multi-stakeholder deals and expand Zendesk’s footprint within large-enterprise accounts.

The role requires navigating long sales cycles, engaging C‑level executives, and delivering AI-enabled customer experience value. A hybrid work model and exposure to a dynamic tech market are offered.

Qualifications

• 8+ years in cloud/software B2B sales or solution engineering.
• Proven success in Enterprise sales cycles with multi-month engagements and PO concepts.
• Experience selling into large Enterprise organizations ($1B+ revenue).
• Ability to engage VP and C-level execs and articulate AI-powered CX value.
• Strong negotiation, presentation, and closing skills.
• Proven habit of creating growth plans and territory strategies.
• Fluent in English and Spanish; Portuguese is a plus.

Responsibilities

• Drive revenue growth by acquiring new Enterprise customers in Spain & Portugal and target companies above 1500 employees.
• Expand AI and automation adoption, cross-sell and upsell Zendesk solutions.
• Manage key customer relationships for satisfaction, retention, and growth.
• Build quarterly territory & account plans to increase Zendesk’s market share.
• Lead complex sales cycles with PO concepts and AI-enabled design.
• Maintain a robust pipeline and accurate forecasting to exceed targets.
• Develop C-level relationships and position Zendesk as a trusted advisor.
• Collaborate with Customer Success, Solutions Engineering, and Product teams.

Skills

Enterprise sales

Executive engagement

Forecasting

Negotiation

Cross-functional collaboration

Education

BA/BS degree or equivalent experience

Tools

Salesforce

Outreach

Clari

Seismic

Looker

Job description

About Zendesk

Join us at Zendesk, where we're on a mission to power exceptional service for every person on the planet. We're accelerating that ambition by building products rooted in AI, automation, and intelligent customer experiences, because behind every interaction lies an opportunity to make a human connection. We’re seeking a proven Enterprise Account Executive based in Madrid, Spain, driving growth within one of the most dynamic technology markets in the world. In this role, you’ll help Enterprise organizations transform their customer experience through AI-driven service solutions that improve efficiency, scalability, and impact. You will play a vital role in growing our Enterprise account base. Building trusted relationships, introducing innovative AI and CX solutions, and expanding Zendesk’s footprint within high-value, strategic accounts.

What You'll Be Doing:

• Drive top line revenue growth by acquiring new Enterprise customers across the Iberian Market (Spain & Portugal) and executing strategies to penetrate companies above 1500 employees.
• Proactively identify and pursue opportunities to expand AI and automation adoption, cross-selling and upselling Zendesk’s solutions to optimize customer outcomes and profitability.
• Manage and nurture key customer relationships to ensure satisfaction, retention, and long-term partnership growth.
• Use data insights, intent signals, and adoption analytics to prospect effectively, enhance retention, and expand within existing accounts.
• Create quarterly territory and account plans, outlining strategies and actionable tactics to increase Zendesk’s Enterprise market share in the region.
• Develop a deep understanding of Zendesk’s AI and CX platform, aligning our technology to customers’ business objectives and transformation goals.
• Lead complex, multi-stakeholder sales cycles, including multi month, value-centric deals with proof of concept stages and AI-enabled solution design.
• Maintain a robust, well-qualified pipeline and accurate forecasting to exceed quarterly and annual revenue goals.
• Build and sustain C-level executive relationships, positioning Zendesk as a trusted advisor in customer experience and AI innovation.
• Collaborate cross-functionally with leadership, Customer Success, Solutions Engineering, and Product teams to deliver cohesive, value-driven solutions.
• Negotiate and close high value, enterprise scale deals using a consultative approach and compelling business cases that highlight measurable ROI.
• Stay current with industry trends, AI advancements, and competitive landscapes to effectively position Zendesk in a rapidly evolving market.

What You Bring to the Role:

• 8+ years of cloud/software B2B sales or solution engineering experience, with a consistent record of exceeding sales targets.
• Proven success navigating complex Enterprise sales cycles involving multi month engagements, proof of concepts, and executive-level stakeholder management.
• Demonstrated success selling into Enterprise organizations ($1B+ in revenue) - Strong track record of quota attainment (2 of the last 3 years) and recognition for top performance; President’s Club membership a plus.
• Skilled in engaging VP and C-level executives, with the ability to articulate the value of AI-powered CX solutions in business terms.
• Strong presentation, negotiation, and closing abilities with consultative selling expertise.
• Experience creating and executing territory and account growth plans that drive measurable results.
• Entrepreneurial spirit, collaborative mindset, and passion for innovation and professional growth.
• Familiarity with key Sales tools, including Salesforce, Outreach, Clari, Seismic, and Looker.
• BA/BS degree or equivalent experience required – Spanish and English (Portuguese is a plus).

The Intelligent Heart of Customer Experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Culture and Working Style

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Equal Opportunity & Diversity

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre- employment testing, or otherwise participate in the employee selection process, please send an e-mail to [e-mail] with your specific accommodation request.