Enterprise Account Exec - New Business (Madrid/Iberia)

Zendesk, Inc.; Madrid; Hybrid; EUR 90,000 - 150,000; Full time

Job summary

Zendesk, Inc. is seeking an Enterprise Account Executive based in Madrid to drive growth across the Iberian market. You will lead multi-stakeholder, AI-enabled CX deals and expand Zendesk’s footprint within high-value accounts in Spain and Portugal.

Fluency in Spanish and English, a track record of exceeding targets, and experience with Salesforce and other sales tools are required. The role emphasizes new business, complex sales cycles, and a high-velocity pipeline in a hybrid work environment.

Qualifications

• 8+ years of cloud/software B2B sales or solution engineering experience
• Proven success navigating complex Enterprise sales cycles with multi-month engagements and executive-level stakeholder management
• Proven track record selling into Enterprise organisations ($1B+ in revenue)

Responsibilities

• Drive top line revenue growth by acquiring new Enterprise customers across the Iberian Market (Spain & Portugal) and penetrating companies above 1500 employees
• Identify and pursue opportunities to expand AI and automation adoption, cross-selling and upselling Zendesk’s solutions
• Manage and nurture key customer relationships to ensure satisfaction, retention, and long-term partnership growth
• Use data insights, intent signals, and adoption analytics to prospect effectively and expand within existing accounts
• Create quarterly territory and account plans outlining strategies and tactics to increase Zendesk’s Enterprise market share
• Lead complex, multi-stakeholder sales cycles with value-centric deals and AI-enabled solution design
• Maintain a robust pipeline and accurate forecasting to exceed revenue goals
• Build and sustain C-level executive relationships positioning Zendesk as trusted advisor
• Collaborate with leadership, Customer Success, Solutions Engineering, and Product teams to deliver value-driven solutions
• Negotiate and close high value enterprise deals with compelling business cases and ROI

Skills

Enterprise sales

C-level engagement

Negotiation

Forecasting

Prospecting

Education

BA/BS degree or equivalent

Tools

Salesforce

Outreach

Clari

Seismic

Looker

Job description

Zendesk, Inc. is seeking an Enterprise Account Executive based in Madrid to drive growth across the Iberian market. You will lead multi-stakeholder, AI-enabled CX deals and expand Zendesk’s footprint within high-value accounts in Spain and Portugal.

Fluency in Spanish and English, a track record of exceeding targets, and experience with Salesforce and other sales tools are required. The role emphasizes new business, complex sales cycles, and a high-velocity pipeline in a hybrid work environment.