End-User Support Specialist: Executive & Onsite Support

Cc Recruitment; Málaga; Presencial; EUR 32.000 - 42.000; Jornada completa

Descripción de la vacante

Cc Recruitment is seeking an End User Support Specialist (Band II) to deliver structured, high-quality end-user technology support across Windows and macOS, endpoints, and workplace services. You will own incidents and requests end-to-end within defined service boundaries and support junior team members as part of a global operations model.

This role emphasizes controlled execution, strong case ownership, JML activities, and executive support for meetings and events.

Formación

• Proven experience in end-user support or similar service delivery.
• Strong knowledge of Windows and macOS in enterprise settings.
• Experience supporting endpoint hardware and workplace services.
• Familiarity with ITSM tooling, ticket discipline, and SLA delivery.
• Understanding of joiner/mover/leaver processes and controlled user changes.
• Knowledge of ITIL incident, request, and problem management.
• Interest in automation or AI-assisted tools to improve efficiency.
• Strong communication and stakeholder handling skills.
• Ability to work in a process-led operating model with clear boundaries.
• Willingness to support weekends/out-of-hours and across multiple sites.

Responsabilidades

• Deliver incidents and service requests escalated from Service Desk to resolution.
• Maintain timely updates and accurate ITSM records.
• Execute onboarding, offboarding, access changes (JML) accurately.
• Support endpoint devices and workplace IT services across sites.
• Provide high-touch support for executive meetings and events.
• Escalate non-standard or out-of-scope issues via proper channels.
• Identify recurring issues and opportunities for process improvements.
• Contribute to automation or AI-assisted tooling to reduce manual work.

Conocimientos

End-user support

Windows/macOS

ITSM tooling

Executive support

Communication

JML processes

Incident and problem management

Automation awareness

Stakeholder handling

Process adherence

Herramientas

ITSM tooling

Descripción del empleo

Cc Recruitment is seeking an End User Support Specialist (Band II) to deliver structured, high-quality end-user technology support across Windows and macOS, endpoints, and workplace services. You will own incidents and requests end-to-end within defined service boundaries and support junior team members as part of a global operations model.

This role emphasizes controlled execution, strong case ownership, JML activities, and executive support for meetings and events.