Information Technology Specialist

Sharp Brains; Sevilla; Presencial; EUR 65.000 - 101.000; Jornada completa

Descripción de la vacante

Sharp Brains is seeking an experienced Dispatch IT Support professional for a 1-year freelance/B2B contract in Seville, Spain. You will provide end-user IT support, IMAC services, and device lifecycle management, working on-site and remotely as needed.

Strong knowledge of SCCM/Intune/ServiceNow and ITIL processes is essential. The role requires 3+ years in IT support, familiarity with Windows and Mac environments, and ability to escalate during outages while maintaining security and

Formación

• More than 3 years IT Support experience.
• Ability to perform end-to-end IT support tasks for desktop and laptop systems.
• Experience with IMAC activities (Install, Move, Add, Change).
• Familiarity with device lifecycle management, OS imaging, and hardware replacements.
• Proficient in using SCCM, Intune and ServiceNow for asset tracking and ticket resolution.
• Experience with software installations, updates, and patch management.
• Provision of remote and deskside support using EUC tools.
• Understanding of security protocols, antivirus monitoring, and desktop policy enforcement.
• Ability to handle VIP users and act as onsite contact during outages.
• Experience supporting printers, scanners, and peripherals.
• Basic Active Directory tasks and user account management.

Responsabilidades

• Provide end-to-end technical support for desktops and laptops, troubleshooting hardware, software, and connectivity issues.
• Perform IMAC activities and break/fix tasks for end-user devices.
• Manage desktop device lifecycle including configuration, patching, OS imaging, and vendor hardware replacements.
• Utilize SCCM, Intune, and ServiceNow for asset tracking and ticket resolution.
• Administer software installations, updates, and security patches in line with IT policies.
• Offer remote and deskside support using EUC tools; support MS Office, Outlook, and VPN clients.
• Ensure compliance with security protocols and antivirus monitoring; enforce desktop policies.
• Provide VIP support and serve as primary onsite contact during escalations or outages.
• Support printers, scanners, and peripheral devices; perform routine maintenance.
• Assist with Active Directory tasks and basic user account management; maintain incident docs.

Conocimientos

End-user support

VIP support

Remote support

ITIL processes

Windows OS

MAC support

Active Directory

Printer support

Herramientas

SCCM

Intune

ServiceNow

Active Directory

Descripción del empleo

Role Type: Dispatch

Working Days: On Demand

Contract duration: 1 year (extendable)

Contract Type: Freelance / B2B contract

Experience Required: More than 3 years IT Support.

Key Responsibilities:

1. Provided end-to-end technical support for desktop and laptop systems, including troubleshooting hardware, software, and connectivity issues.

2. Handled IMAC activities (Install, Move, Add, Change) and break/fix tasks for end-user devices.

3. Managed the full lifecycle of desktop devices, including configuration, patching, OS imaging, and vendor-based hardware replacements.

4. Delivered support using tools such as SCCM, Intune, and ServiceNow for asset tracking, ticket resolution, and remote assistance.

5. Administered approved software installations, updates, and security patching in coordination with IT policies.

6. Provided remote and deskside support using EUC tools and supported applications such as MS Office, Outlook, and VPN clients.

7. Ensured compliance with security protocols, antivirus monitoring, and desktop policy enforcement.

8. Offered VIP support and acted as the primary onsite contact during critical escalations or outages.

9. Supported printers, scanners, and peripheral devices, including troubleshooting and routine maintenance.

10. Assisted with Active Directory tasks, basic user account management, and smart hands support. 11. Maintained documentation of incident resolution, hardware inventory, and technical guides for internal reference.

12. Demonstrated familiarity with Windows OS environments, mobile device support, and basic MAC device handling.

13. Followed ITIL practices for incident, problem, and service request management in corporate environments.