End-to-End O2C Specialist - Customer Care (Iberia)

Barry Callebaut Group; Barcelona; On-site; EUR 28,000 - 36,000; Full time

Job summary

Barry Callebaut Group is seeking a Customer Care Agent in Barcelona to manage chocolate and cocoa customer orders for the Iberian market. You will own the Order-to-Cash process end-to-end, from entry to invoicing, ensuring delivery on time and at the correct price.

You will be the main point of contact for customers, coordinating with Supply Chain, Sales, Logistics, Quality and R&D to resolve issues and deliver a reliable, customer-focused service.

Qualifications

• Bachelor’s or Master’s degree or equivalent higher education.
• At least 3 years in Customer Service/Customer Care, ideally B2B and preferably within the food industry.
• Strong customer service mindset and ownership to resolve issues.
• Solution-oriented and proactive, with ability to anticipate issues and find practical alternatives.
• Excellent organizational skills and attention to detail, with ability to manage multiple priorities.
• Comfortable in a fast-paced environment with changing priorities and operational pressure.
• Clear and confident communication with customers and internal stakeholders.
• Strong team player with cross-functional collaboration.
• Growth mindset and commitment to continuous improvement.
• Native Spanish speaker with proficient English, both written and spoken.
• Comfortable with IT systems; SAP ERP experience required; Salesforce/CRM advantageous.

Responsibilities

• Manage the end-to-end Order-to-Cash process, ensuring orders are delivered on time, in full and at the correct price.
• Manage all order-related activities in SAP, ensuring accurate order processing and confirming delivery dates based on stock availability, allocation rules, production capacity and lead times.
• Proactively monitor customer orders, identifying potential supply, stock, capacity or delivery risks and taking appropriate action to minimize their impact.
• Communicate proactively and transparently with customers regarding delays, shortages, capacity constraints or changes affecting their orders.
• Act as the customer's main point of contact, coordinating internally with Supply Chain, Sales, Logistics, Quality and other relevant departments to resolve issues and meet customer requirements.
• Manage customer service and product complaints, ensuring they are correctly registered in Salesforce, followed up internally and resolved within the expected timeframe.
• Build strong and sustainable customer relationships through proactive, clear and reliable communication.
• Identify opportunities to improve processes and customer experience, contributing to continuous improvement within the Customer Care team.
• Support the Sales team by combining a customer-focused mindset with commercial awareness when managing customer requests and operational constraints.

Skills

Customer service mindset

Communication skills

Ownership & accountability

Problem solving

Organizational skills

Education

Bachelor's or Master's degree

Tools

SAP ERP

Salesforce

Job description

Barry Callebaut Group is seeking a Customer Care Agent in Barcelona to manage chocolate and cocoa customer orders for the Iberian market. You will own the Order-to-Cash process end-to-end, from entry to invoicing, ensuring delivery on time and at the correct price.

You will be the main point of contact for customers, coordinating with Supply Chain, Sales, Logistics, Quality and R&D to resolve issues and deliver a reliable, customer-focused service.