EMEA Customer Care Specialist - Digital Dentistry

Straumann Group; Madrid; On-site; EUR 26,000 - 38,000; Full time

Job summary

Straumann Group is seeking a Customer Care Specialist for EMEA in Madrid to be the first point of contact for dental professionals using our digital solutions. You will handle technical inquiries, guide digital workflows, and deliver timely, professional service.

You will collaborate with Sales, Product Management, and Support teams, support onboarding, and contribute to ongoing improvements of customer experience. Fluency in English and flexibility to work across regions are valued.

Qualifications

• Experience in customer service or a comparable role.
• Ability to learn new digital tools and systems.
• Clear written and verbal communication.
• Structured approach to handling multiple inquiries.
• Good written and spoken English (B2-C1).

Responsibilities

• Provide first-level assistance to dental professionals using Straumann Group's digital solutions.
• Troubleshoot ordering, connectivity, system access, and product usage issues.
• Guide customers through digital workflows (3Shape, Exocad, etc.).
• Manage inquiries via phone, email, and ticketing systems with timely responses.
• Support onboarding and training of customers adopting digital solutions.
• Collaborate with Sales, Product Management, Production, and Support teams.
• Document customer interactions and solutions in support systems.
• Identify opportunities to improve support processes.

Skills

Customer service

Digital tools

Communication

Problem solving

English proficiency

Tools

Digital platforms

Job description

Straumann Group is seeking a Customer Care Specialist for EMEA in Madrid to be the first point of contact for dental professionals using our digital solutions. You will handle technical inquiries, guide digital workflows, and deliver timely, professional service.

You will collaborate with Sales, Product Management, and Support teams, support onboarding, and contribute to ongoing improvements of customer experience. Fluency in English and flexibility to work across regions are valued.