German-English Patient Success Specialist - Hybrid Madrid

DSD Digital Smile Design; Madrid; Hybrid; EUR 30,000 - 42,000; Full time

Benefits offered by this job

Hybrid Work Model

Global & Diverse Environment

Progressive Tenure Benefits

Flexible Remuneration Scheme

Job summary

Digital Smile Design (DSD) is seeking a Patient Management Associate for its Customer Support team in Madrid. You will manage the lifecycle of dental cases for the German-speaking DACH market and English-speaking doctors across Europe, ensuring clinical accuracy and a human, proactive touch.

You will handle end-to-end case lifecycle, document validation, and coordination with design, QC, and lab teams while supporting clinics with billing and case progression.

Qualifications

• Fluent German and English proficiency.
• Experience in Customer Success, Account Support, or Customer Care.
• Comfort with digital workflows and learning new tools.

Responsibilities

• Act as primary contact for assigned DACH and European clinics via portal.
• Manage case entries, statuses, and activations with accuracy.
• Validate clinical files (STLs, photos, CBCTs) for planning and lab teams.
• Coordinate case planning limits and updates with design and labs.
• Review on-hold cases and assist with billing steps as needed.
• Route billing inquiries to the correct financial teams.

Skills

German language

English language

Customer success experience

Organizational skills

Proactive problem-solving

Tools

Asana

HubSpot

Cloud platforms

Job description

Digital Smile Design (DSD) is seeking a Patient Management Associate for its Customer Support team in Madrid. You will manage the lifecycle of dental cases for the German-speaking DACH market and English-speaking doctors across Europe, ensuring clinical accuracy and a human, proactive touch.

You will handle end-to-end case lifecycle, document validation, and coordination with design, QC, and lab teams while supporting clinics with billing and case progression.